Business Analyst

The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Office of Employee Services (OES) is responsible for the agency's human capital administration and workforce management, which includes recruitment, personnel, civil service administration, labor relations, timekeeping, payroll, leaves of absence, benefits and performance management administration, and programs for employee learning, engagement, recognition, professional development, and agencywide events.

OES also administers employee-related agencywide programs such as Conflicts of Interest Board (COIB) programs, such as Financial Disclosure, Secondary Employment & Moonlighting Waivers, Residency Requirement Administration, Remote Work Program Administration, Federal Tax Information (FTI) background investigation requirements, and COVID-related and Line of Duty Injury (LODI) policies and procedures. OES provides guidance and support to the agency's business units on a wide variety of employee and employment -related matters, to ensure compliance with citywide and agencywide guidance and policies.

OES liaises and partners with the Department of Citywide Administrative Services (DCAS), Office of Labor Relations, Office of Payroll Administration, Conflicts of Interest Board, Department of Investigation, and other oversight agencies and to facilitate the agency's workforce management business needs.

An excellent opportunity is available for a resourceful professional to work in the Office of Employee Services, Associate Commissioner's Office. The selected candidate will report to the Director of Operations and will handle division-wide projects and assist with workforce management operations and programs. This position requires managing time-sensitive and confidential issues, research and analysis, problem solving and critical thinking in a fast-paced work environment.

Responsibilities include and are not limited to the following:

• Serve as a Business Analyst for programs and new initiatives agencywide.

• Develop project plans, timelines, and ensure follow-through to meet agency objectives and time-frames.

• Provide management support for coordination, planning, oversight, and project execution; which includes utilizing standard project documentation, methodology, project tracking and reporting procedures.

• Research, analyze, plan, develop, implement, monitor, and assess programs, operations, and initiatives.

• Assess and revise programs and procedures. Analyze, document, and make recommendations for improvement to work processes and procedures to meet the division's and agency's goals.

• Perform complex research and data analysis. Coordinate, compile and report on key performance indicators and metrics.

• Research, facilitate, resolve, and communicate confidential and complex issues.

• Lead and participate in conferences and meetings. Establish and maintain effective work partnerships with agency personnel, oversight agencies and external organizations.

• Maintain confidentiality and communicate agency and management directives and objectives, as directed.

• Perform related work, including development and implementation of proposals, presentations, correspondence, reports, and other documents.

• Coordinate OES PS and OTPS budget operations, including preparation and coordination with OES directors, budget office and contracts/purchasing office.

• Prepare, analyze, and review reports.

• Participate in OES system enhancement projects.

• Support the Associate Commissioner's office with the day-to-day operations.

• Coordinate and administer special projects and other related tasks.

Minimum Qualifications

Level I

1.A master's degree from an accredited college or university in social science, economics, statistics, computer science, data analysis, geography, sciences, technology, engineering, mathematics (STEM), or a closely related field, with at least 12 credits or five courses in economics, public policy, econometrics, statistics, mathematics, engineering, geography or computer science.

2.A baccalaureate degree from an accredited college or university as described in "1" above and two years of full-time, professional experience performing statistical analysis and programming work in any of the areas described in "1" above.

Level II

1.A master's degree from an accredited college or university in social science, economics, statistics, computer science, data analysis, geography, sciences, technology, engineering, mathematics (STEM), or a closely related field, with at least 12 credits or five courses in economics, public policy, econometrics, statistics, mathematics, engineering, geography or computer science.

2.A baccalaureate degree from an accredited college or university as described in "1" above and two years of full-time, professional experience performing statistical analysis and programming work in any of the areas described in "1" above.

Special Note:

To be eligible for placement in Assignment Level II, individuals must have, in addition to meeting the minimum requirements, at least one year full-time work experience in a related field, or a master's degree from an accredited college or university, in the areas described in "1" above, with at least 12 credits or three advanced courses in economics, public policy, econometrics, statistics, mathematics, engineering, geography, or computer science."

Level III

1.A master's degree from an accredited college or university in social science, economics, statistics, computer science, data analysis, geography, sciences, technology, engineering, mathematics (STEM), or a closely related field, with at least 12 credits or five courses in economics, public policy, econometrics, statistics, mathematics, engineering, geography or computer science.

2.A baccalaureate degree from an accredited college or university as described in "1" above and two years of full-time, professional experience performing statistical analysis and programming work in any of the areas described in "1" above.

Special Note:

To be eligible for placement in Assignment Level III, individuals must have, in addition to meeting the minimum requirements of Level II, at least three years full-time work experience in a related field, or a Doctorate degree from an accredited college or university, in the areas described above, with at least 12 credits or three advanced courses in economics, public policy, econometrics, statistics, mathematics, engineering, geography or computer science.

Preferred Skills

• At least 3 years of experience in HR, Operations Management, or a related field.

• Experience independently and effectively managing multiple responsibilities and competing priorities.

• Demonstrated customer service experience and ability to work in a fast paced and confidential work environment.

• Ability to be responsive, effective people skills, and ability to work with employees at all levels.

• Prior experience with process documentation and process automation.

• Experience resolving complex issues, excellent organization, and analytical skills.

• Excellent written and verbal communication skills.

• Advanced level experience in Microsoft Office Suite including Excel, Outlook, PowerPoint, SharePoint, Teams, and Visio.

• Knowledge of and experience with PassPort, CHRMS, and NYCAPS are a plus.

• Project Management Professional certification a plus.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.