Enterprise Holdings, operating the National, Enterprise, and Alamo car rental brands is looking for a Lead Business Analyst to join our amazing Information Technology team! Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in the North America.
Enterprise Holdings is powered by technology, and IT is a critical area of the business. As a diverse team of idea enablers and problem-solvers, our innovative IT professionals design, develop and drive the tech that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a team that creates and delivers powerful technical solutions for our branch locations and employees across the world with the resources and support to develop in a variety of career paths.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
The Vehicle Services team is responsible for building and maintaining the services and vehicle data that comprise the fleet of cars within Enterprise Holdings. As a Lead Business Analyst on this team, you will work with them to enforce the full lifecycle of the Vehicle from the time our cars are ordered to when they are finally sold as used vehicles. The team interacts closely and supports the suite of Vehicle Management client applications that the business uses to interact with the vehicle lifecycle. The Vehicle Services teams also works closely with many different rental client teams such as tablets, kiosks, mobile applications and rental application systems to rent, track and maintain our fleet. We are currently working on several new initiatives that will focus on simplifying our vehicle solution as well as continuing to expand the mobile solutions needed to maintain our fleet.
The Lead Business Analyst will play a key role in shaping product design by leading the gathering of requirements on concept development, resolving issues, performing gap and risk analysis and delivering detailed development documentation to support Agile product development. The Lead Business Analyst will also be responsible for mentoring and coaching other Business Analysts and collaborating with them on a daily basis.
As a Lead Business Analyst in the Vehicle Services team, you will serve as the primary interface between the business, client software teams, product owners, software engineers and QA testers to implement new functionality and modifications in various Vehicle Services products. You will play a leading role in shaping product design by gathering, interpreting, reviewing, validating, documenting, and maintaining business and functional requirements across all our products to support the Agile product development. This will also include using SQL and use of REST/SOAP based webservices to perform gap and risk analysis to support our Products. You will present information, track and respond to client questions as they interact with our services. You will be responsible for demonstrating your leadership capabilities in meeting facilitation, collaborating, conflict resolution and obtaining your desired results from team members.
To be successful you will need to demonstrate strong skills in the areas of personal ownership and accountability, relationship management, team building, organization, prioritization, problem solving, change management and executive level written and oral communication.
Equal Opportunity Employer/Disability/Veterans
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
Must have 4 or more years of related experience
1 or more years experience as a Lead Business Analyst
Must have SQL experience writing and/or interpreting moderate to complex queries
Must have expertise in requirements gathering and functional specifications development, specifically for back-end/REST/SOAP services
Prior experience testing REST/SOAP services
Experience in mentoring and coaching other Business Analysts within an IT environment
Experience in Agile development methodologies
Ability to interact with and elicit information from all organizational levels
Strong communication skills for gathering business needs, impact analysis, goals, and requirements that can be transformed easily into product design in an Agile development process
Ability to partner effectively with both business and IT teams to facilitate and coordinate projects in a collaborative manor that fosters a strong team environment
Ability to provide leadership in a blended business and technical capability to explain, educate and lead discussions
Ability to suggest and implement improvements to technical design and business procedures and create supporting documentation
Must have strong experience navigating, researching and understanding software applications used to enable business processes
Must have strong written and verbal communication skills including story writing
Excellent analytical and problem-solving skills
Maintains established service level agreements to meet customer expectations and quality standards
Must be organized with the ability to handle multiple projects simultaneously and adhere to timelines
Must be committed to incorporating security into all decisions and daily job responsibilities
Experience working with JIRA/Atlassian suite
Experience in POSTMAN
Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field