Business Analyst, L5, Ring Subscription And Servcies (Rssbi)

DESCRIPTION

Ring's Subscriptions team is responsible for managing and building out the Ring Protect service and technology which powers our subscription platform and supports new product initiatives. As the Business Analyst, your focus will be on supporting our business strategy by quantifying customer engagement with product features, measuring product performance, and assessing the success of new product launches.

You will define core metrics and KPIs, build analyses that uncover actionable insights and tell a story, and create operational dashboards to be used by a variety of stakeholders. The position interfaces with stakeholders ranging from product managers, project managers, software, and data engineers. This role is instrumental in helping to ensure tracking of KPIs and related metrics in Ring's expanding suite of security services.

Key job responsibilities

• Ownership of core security product metrics, ETLs, reports, and dashboards, with an emphasis on understanding trends, and identifying areas of growth and improvement.

• Supporting product teams through both structured and ad-hoc analytics that ensure proper operational performance of Ring's security offerings.

• Drive operational improvements by leveraging platform data to understand performance issues, risks, and areas of opportunity.

• Innovating how we track and report on the performance of new product initiatives and programs.

• Evaluating new markets and customer segments for Ring's subscription service.

We are open to hiring candidates to work out of one of the following locations:

Hawthorne, CA, USA

BASIC QUALIFICATIONS

• 3+ years of tax, finance or a related analytical field experience

• 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience

• 3+ years of business or financial analysis experience

• Bachelor's degree or equivalent

• Experience defining requirements and using data and metrics to draw business insights

• Experience with Excel

• Experience with SQL

• Experience making business recommendations and influencing stakeholders

PREFERRED QUALIFICATIONS

• Experience in customer segmentation, customer behavior analysis, conjoint/trade-off modeling

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,500/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.