Business Analyst, IT Operations

Business Analyst, IT Operations

Location: Golden, CO or Nationwide (Remote

• Home Office with Local Travel)

Ready to Make a Difference?

ICF is seeking a Business Analyst for our Growth, Engagement, and Insights group. In this role, you will work with product managers, technical architects, developers, and clients to help define and organize business requirements for our quantitative data processing, reporting, and customer insights platform for products supporting both traditional utility energy efficiency programs and new clean energy programs. This involves interviewing stakeholders to help refine and maintain requirements and keeping product documentation current. Product documentation includes data mapping spreadsheets, product feature documentation, and configuration information for client implementations.

This is a role for someone who likes to roll up their sleeves and really dive into the details. Successful candidates will be resourceful, self-motivated, and possess exceptional attention to detail. The work requires a true team player who is excited to work in a fast-paced environment.

Candidates should be comfortable working on a software product development team following a scrum development methodology. Candidates should appreciate a collaborative environment but be highly independent and driven to follow-up on tasks without prompting. Our software solution is quantitative and analytical so a desire and experience to work on nuanced and complex subject material is a must.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance

• Investment of the community: Donation matching, volunteer opportunities

• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan

• And many, many more (Ask your recruiter for more details!)

What you will be doing:

• Create stories and tasks in JIRA to support the execution of client deliverables

• Ensure proper execution of operations work and dev-ops work (enhancements to current products)

• Support meetings with stakeholders and help prepare functional requirements documentation, including business requirements, functional specifications, and user stories

• Generate requirement specifications, use cases, process flow diagrams, and other system documentation into concise and specific language to facilitate stakeholder understanding

• Assist project delivery through task tracking and project management using project management tools

• Work with and assist QA team to develop and implement test cases and acceptance criteria for releases

• Provide stakeholders training and one-on-one technical assistance

• Develop an understanding of the operational processes and procedures and take initiative on process improvements

• Support agile SCRUM ceremonies, including daily stand-up, backlog grooming, sprint prioritization, and sprint kick offs.

• If local, must be able to access Golden, CO office location. Requirements are between 5% to 10% of the time.

What we need you to have (minimum qualifications):

• Bachelor's degree in (math, engineering, science, IT, or related field) and
• 2+ years of experience with technical or quantitative subject areas
• 1+ years of experience prioritizing multiple projects to meet goals, deliverables, and time sensitive assignments and deadlines

OR

• 4+ years of experience with technical or quantitative subject areas
• 2+ years of experience prioritizing multiple projects to meet goals, deliverables, and time sensitive assignments and deadlines

What we would like you to have:

• Prior experience with gathering software requirements

• Prior experience working in an Agile software development process

• Knowledge and experience with Smartsheet, JIRA and/or Confluence

• Proven ability to develop system documentation to track issues and to work with developers to ensure that requirements are being met

• Experience defining and documenting business processes and software requirements in an agile software development process

• Extremely well-organized with a high appreciation for details

• Superior verbal and written communication skills and strong analytical, problem-solving, and decision-making capabilities

• Excellent interpersonal skills including courtesy, professionalism, and a cooperative attitude

• Comprehensive knowledge and experience in MS Office products

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range

• There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$57,737.00 - $98,153.00

Nationwide Remote Office (US99)