Business Analyst, Intermediate (Business Intelligence And Operations) - 607898

Job Title

Business Analyst, Intermediate (Business Intelligence and Operations)

Job ID

607898

Location

Vice Provost Aca Affairs BA

Full/Part Time

Full-Time

Favorite Job

Regular/Temporary

Regular

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

Special Information

This position is a hybrid position which allows the incumbent to complete their work at both an NAU site, campus, or facility and at a non-centralized site with or without accommodation.

Job Description

The Business Analyst (BA), Intermediate develops and maintains an understanding of university and divisional initiatives and their strategic alignment, goals, and objectives. This individual collaborates with business partners, other team members, and leadership across the institution and within the division to determine the value and viability of proposed university initiatives and on the development and management of project briefs, business cases, and cost benefit analysis documents, as well as the design, development, and improvement of cross-divisional processes and applications. The person in this position identifies and evaluates cross-department, cross-divisional, and project impact, as well as potential business risk and risk impact. The BA, Int. identifies metrics and collaborates with senior team members and business areas to determine ROI on initiatives.

The BA, Int. develops and maintains productive partnerships with leaders and colleagues across the institution, business units, distributed business analysts, solution architects, and other technical teams within ITS. This individual assists Academic Affairs Business Analysis team in the development of strong, consistent processes, cohesive and standardized best practices. The BA, Int. collaborates as a member of an institutional center of excellence with other business analysts at the institution. This individual also has a commitment to continuous professional development and embraces opportunities for learning and growth.

Business Systems and Application Process Analysis

• 75%

• Support technical goals through analysis, implementation, evaluation, and review of complex technology and business processes.

• Participate in software development cycle with stakeholders and developers across divisions.

• Elicit requirements and business needs, diagnose problems, recommend potential solutions, identify opportunities to improve daily work, processes, operations.

• Work to understand needs of departments via workshops, shadowing, interviews, business process or data/systems mapping, surveys, workflow analyses, etc.

• Create specifications for technical solutions and functional end user documentation as well.

• Design test plans and use cases. Utilize past and current processes and data for improved decision making, identification of best practices, etc.

• Participates in analysis and design for cross-divisional and cross-departmental processes.

• Works to help reduce technical debt.

• Collaborate with other teams and staff, building and maintaining positive working relationships across the university.

Project Management

• 20%

• Serve as Project Manager to coordinate and facilitate moderately complex projects as assigned.

• Ensure data integrity of task and project tracking.

• Report project progress per defined schedule.

• Ensure visibility into project and task status for stakeholders and others.

• Utilize data to promote effective and efficient operations and escalate bottlenecks to leadership.

Other

• 5%

• Other duties as assigned.

Minimum Qualifications

• Bachelor's degree in relevant field.

• 2-4 years of relevant experience.

• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

• Business systems support experience in higher education.

• Master's degree in relevant field.

• Experience with PeopleSoft, Salesforce, and/or ServiceNOW.

• CBAP or other similar credential.

Knowledge, Skills, & Abilities

Knowledge

• Strong knowledge of tools, processes, and policies of NAU business intelligence and operations.

• Knowledge of institutional business goals and strategies to achieve and maintain growth.

• Intermediate knowledge of software design methodologies and database principles.

• Intermediate knowledge of integrated student information systems.

• Strong knowledge relating to multiple departments, policies, procedures.

• Strong knowledge of multi-department technology solutions.

Skills

• Excellent customer service skills.

• Advanced facilitation, elicitation skills, interviewing skills for requirements workshops, etc.

• Professional email and telephone etiquette.

• Strong interpersonal and networking skills.

• Excellent organizational and project management skills.

• Effective written and verbal communication skills, with an emphasis on clarity and specificity.

• Exercise patience and respect in challenging situations.

Abilities

• Approaches change and new situations as positive opportunities for learning or growth.

• Analyzes and documents complex multi-departmental business processes, makes recommendations for streamlining/improving processes.

• Balances competing priorities in fast-paced environment.

• Demonstrates excellent problem solving, organizational, and analytical capabilities.

• Analyzes non-routine situations and anticipates issues.

• Communicates effectively, with a focus on active listening and perspective-talking.

• Promotes a diverse, inclusive environment through openness, authenticity, and valuing diversity.

• Exhibits resourcefulness, initiative, perseverance, and determination in overcoming challenges.

• Maintains a positive, optimistic attitude and seeks solutions collaboratively.

• Builds and maintains effective relationships through teamwork, respect, and approachability.

• Demonstrates integrity, dependability, and a commitment to continuous learning and growth.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Anticipated salary range is $62,996 - $69,552. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

July 8, 2024 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.