At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000- strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.
Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
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World Fuel Services, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Review, analyze and evaluate business systems, processes, and company needs
Gather business needs from product owners and stakeholders
Prepare and deliver presentations to technical and non-technical audiences
Provide analysis, definition, and direction to software development activities
Act as the liaison between the product owners and the technical team members through the solution delivery process.
Assist project leaders by scoping the proposed solution leading to accurate cost and time estimates
Determine how changing business needs will affect current systems and processes
Ensure that specification documents meet the required business functionality
Review and approve requested system changes and develop detailed specifications for implementation
Identify and analyze non-functional requirements such as system performance, usability, reliability, adaptability, security, legal and other operational aspects.
Assist users in solving both functional and system issues within agreed-to service level agreements (SLAs).
Provide end-user instruction, training and support to resolve application issues.
Support applications, client interfaces, development teams, project and change management to realize value from system changes and development
Provide reporting on software performance and development velocity
Perform functional and regression testing
Coordinate software builds through different environments, including the coordination of testing and deployments
Identify and coordinate cross-functional dependencies through the release cycle.
Other tasks as assigned by management
Experience / Job Requirements:
At least 5 years working as a Business Analyst in an IT environment
At least 3 years working with an ERP system
Experience in the Business Aviation industry highly preferred
Experience in documenting complex business requirements and test scenarios
Experience working within the Scrum/Agile framework
Experience working with co-located and offshore teams
Experience with executing SQL queries and understanding the underlying structure of the most common SQL tables will be given preference.
Other knowledge or expertise required:
The position requires excellent written and verbal communication skills
Must be comfortable working closely with technical and business audiences
Must have strong business acumen
Successful candidate must be eager to learn the details of our Aviation business and become a true SME
Bachelor's Degree in business or technical discipline. Advanced degree a plus.
Infrequent travel of short to moderate duration.
World Fuel Services Corporation