CO-OP Financial Services is bringing digital transformation to the credit union movement. We're creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks. As a result, our world-class team is growing faster than ever! If you're passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.
We are seeking a talented Business Analyst III to identify the tasks and techniques used to work as a liaison among stakeholders in order to understand business process, structure, policies, and operations of the organization with the goal of helping deliver new and enhanced processes, products, and services. Assist in formulating recommendations that enable the organization or business unit achieve its goals. Person will have expert knowledge of one, or multiple areas, of CO-OP IT infrastructure, its products and or services.
What You Can Look Forward to
Uses methods of elicitation to identify and understand our stakeholders needs, concerns and understand the environment in which they work with a focus on moderate to complex projects.
Responsible for the development of moderate to complex business, technical, scope and requirements documentation for CO-OP applications, systems, databases, and reporting.
Responsible for prioritizing and refining requirements in a way that meets the needs of the organization and its clients in a timely manner.
Provide leadership in the evaluation of proposed solutions, ensure initial unit testing of all changes is completed, and further asses the deployed solution to ensure delivered results meet the needs of the business and or client.
Helps guide and train less tenured Business Analysts in the areas of elicitation, requirements gathering, requirements analysis and solution assessment and validation.
Follow all CO-OP change management processes and help ensure less tenured Business Analyst understand and follow this process.
Responsible for helping define estimate, scope and requirements templates for use by other Business Analysts and helping ensure those templates are used across all projects.
Documents and designs solutions in such a way that exceeds regulatory requirements. Security is a critical design requirement and data, systems, and applications must be protected at all points of the development lifecycle.
Communicate effectively, consistently and iteratively with internal business partners and clients to ensure the understanding of appropriate business processes, requirements, and project timelines.
Ensure the development of all project scope and requirement documents are completed and signed off on by internal business partners and clients. Use an iterative approach involving business and clients to ensure needs and requirements are well defined.
Ensure involvement of project team members in the development of project estimates and that those estimates are delivered to our business partners and clients in a timely manner.
Develop working relationships with internal business partners and project team members.
Develop knowledge of internal and external partner business and processes.
Build trust with our partners in our knowledge and delivery of technology.
Communicate effectively to other project team members and internal business partners as required.
Creates successful partnerships.
Partners internally and externally with other CO-OP staff, clients, vendors, business partners and owners.
Is a Trusted Advisor.
Supports the team
Supports the company.
Has a can-do attitude.
Goes above and beyond.
Upholds our communication promise.
Provides clear, concise and timely communication.
Asks for clarity.
Honors the integrity of others.
Prevents collusion, triangulation and gossip.
Leads by asking questions.
Speaks and acts from possibility.
Leads and follows.
Sees that fun provides energy for success.
Actively seeks additional leadership skills.
Follows our leadership practices.
Has a focus on leadership skill development supported by an active "Leadership Stand".
Identifies development opportunities and works with manager to establish learning focus and learning plan.
Manages learning plan and reports on progress at quarterly coaching sessions with manager.
Embraces our culture of growth, change and continuous learning.
Mentors and coaches for the development of less tenured Business Analysts.
Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.
What You'll Need to Succeed
Bachelor's degree in Business Administration, Computer Science or related major, or comparable work experience.
Five to Eight years' experience serving as key liaison to other departments that have specific business functions.
Five to Eight years' experience collaborating with departments to identify, document and communicate business needs and provide IT solutions.
Five to Eight years' experience planning, elicit, capture, analyze and validate business, functional and technical requirements.
Five to Eight years' experience facilitating requirements elicitation sessions and walkthroughs with business and IT resources.
Five to Eight years' experience performing current state analysis of existing business systems, applications and functions.
Five to Eight years' experience producing timely and high quality requirements-related work products, including requirement specifications, process flows, mock-ups and wireframes.
Five to Eight years' experience answering questions and clarify requirements for projects and enhancements during the project and product development process.
Five to Eight years' experience coordinating tactical-related business requests for IT development enhancements.
Five to Eight years' experience understanding the relationships, dependencies and impact of neighboring business functions.
Five to Eight years' experience documenting, analyze and assess current business processes and underlying systems / applications.
Five to Eight years' experience collaborating with other departments and IT to develop business cases associated with new project requests.
Five to Eight years' combined experience with both traditional Waterfall SDLC and Agile / Lean methodologies.
5+ years' effective planning, scheduling, coordinating medium to large projects, meeting deadlines and managing multiple projects concurrently.
5+ years' SQL skills and experience with Sequel Database Query Analyzer.
5+ years' experience planning, facilitate and execute system / functional testing and UAT for projects and enhancements.
3+ years' experience training and mentoring others in business analysis tasks and responsibilities.
3+ years' experience in modeling / mapping as-is and to-be business processes.
3+ years' experience in test planning, test case development and execution.
Creativity and the foresight to identify potential problems within the application and its interface.
Ability to maintain confidentiality pertaining to non-public business, financial and technological information, plans or data.
Possess high motivation and self-direction, sound problem solving skills, decision making and multi- tasking skills.
Ability to think analytically to solve problems individually and in a team environment.
Ability to work in a fast-paced, ever-changing environment.
Ability to listen, understand, and respond to external and internal customers' needs in a timely manner.
Ability to work the time necessary to complete projects or meet deadlines.
Ability to manage multiple, concurrent projects, activities and tasks under time constraints.
Ability to effectively interface with staff at all levels.
Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment.
Excellent facilitation and organizational skills.
Strong critical / analytical thinking and problem-solving skills.
High energy level, adaptive and a strong team player with a good work ethic.
Excellent understanding of concepts of project planning and project management techniques to assist in small projects and/or group initiatives.
Excellent ability to lead, train, mentor and help others grow in the careers.
Ability to influence a culture of embracing change, taking a consultative lead, collaborating for results, putting clients and consumers doing it right and going beyond.
Working knowledge of a variety of technologies and platforms, including legacy midrange, client / server and web services.
Understand core systems, applications and technical platforms.
Experience with Microsoft Project, Office and Visio.
Ability to evolve into a subject-matter expert who can easily liaise between IT and other departments.
Ability to become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects.
Understanding of core business processes is a plus.
Experience with Microsoft Team Foundation Server, Microsoft Visual Studio Team Services, and/or Atlassian JIRA is a plus.
Why Join CO-OP?
Get ready to be part of the exciting, ever-evolving and growing credit union movement! As a CO-OP employee, you'll have a chance to directly impact the access of financial opportunities to individuals and communities and you'll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.
With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.
CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.
Co-Op Financial Services