Business Analyst III

Shift 4 Payments Allentown , PA 18101

Posted 2 months ago

Overview

Shift4 Payments (NYSE: FOUR) is a leading provider of integrated payment processing and technology solutions, delivering a complete omnichannel ecosystem that extends beyond payments to include a wide range of value-added services. The company's technologies help power over 350 software providers in numerous industries, including hospitality, retail, F&B, e-commerce, lodging, gaming, and many more. With over 7,000 sales partners, the company securely processed more than 3.5 billion transactions annually for over 200,000 businesses in 2019. For more information, visit shift4.com.

Responsibilities

The Business Analyst III is primarily responsible for assisting Shift4 Payments implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners.

The Business Analyst III serves as the liaison between the sales, operations, and technical development teams. This person will be responsible for eliciting, analyzing, validating, specifying, and managing the business needs of the stakeholders; including customers, partners and end users. The Analyst will work closely with business units, subject matter experts and technical resources to identify business needs, define projects, develop requirements, report results and manage the effort to completion.

  • Collaborates with customers, application developers, project management and team members to understand business requirements that drive the analysis and design of quality business solutions

  • Interfaces with the business areas, customers, partners, vendors, technical staff, and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions)

  • Creates and maintains project lifecycle documents/deliverables (vision/scope document, supplemental specifications, mockups/designs, flow diagrams, testing plan, and training materials)

  • Translates business needs into clearly defined, detailed, and documented requirements, functional designs, and system supplemental specifications for new applications

  • Analyzes change requests/enhancements in existing applications

  • Manages job and project requirements so that projects are completed on time, in scope, within budget, with minimal defects

  • Provides assistance on defining application development project deliverables

  • Obtains appropriate level of signoff as needed throughout the project lifecycle

  • Assures full compliance to required standards throughout the project lifecycle

  • Assists with all aspects of requirements testing (testing plan, scenarios, documentation, defect management) to ensure minimal production UAT defects as well as performing analysis of the customer impact

  • Assists with testing/QA/QC and provides root cause analysis and corrective action plans

  • Assists in the resolution of risks, defects and issues

  • Verifies that the delivered application requirements meet the customer needs based on the specifications, ensuring minimal defects in both UAT and production

  • Assists with providing project status updates to the appropriate clients and stakeholders

  • Provides required business and/or subject matter expertise for both project and production related activities

  • Identifies, documents, and escalates risks, defects, and issues throughout the project lifecycle

  • Analyzes data to determine business problem, trends, or opportunities for process improvements

  • Participates as a subject matter expert for new strategic programs or initiatives impacting current and existing systems

Qualifications

  • Bachelor of Science degree and/or relevant work experience.

  • Must be flexible and demonstrate the ability to execute on deadlines in a high-pressure environment.

  • Demonstrate the ability to solve problems with a sense of ownership, enthusiasm, and innovation.

  • High level of written/oral communication.

  • Experience in project management-related activities.

  • Experience in group and/or management presentations.

  • Understanding and/or experience with software/web development.

  • Recommended: experience with Atlassian products (Jira, Confluence), GitHub / GitLab.

Shift4 Payments is an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age or any other protected characteristic.

Responsibilities The Business Analyst III is primarily responsible for assisting Shift4 Payments implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners. The Business Analyst III serves as the liaison between the sales, operations, and technical development teams. This person will be responsible for eliciting, analyzing, validating, specifying, and managing the business needs of the stakeholders; including customers, partners and end users. The Analyst will work closely with business units, subject matter experts and technical resources to identify business needs, define projects, develop requirements, report results and manage the effort to completion.

  • Collaborates with customers, application developers, project management and team members to understand business requirements that drive the analysis and design of quality business solutions

  • Interfaces with the business areas, customers, partners, vendors, technical staff, and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions)

  • Creates and maintains project lifecycle documents/deliverables (vision/scope document, supplemental specifications, mockups/designs, flow diagrams, testing plan, and training materials) - Translates business needs into clearly defined, detailed, and documented requirements, functional designs, and system supplemental specifications for new applications

  • Analyzes change requests/enhancements in existing applications

  • Manages job and project requirements so that projects are completed on time, in scope, within budget, with minimal defects

  • Provides assistance on defining application development project deliverables

  • Obtains appropriate level of signoff as needed throughout the project lifecycle

  • Assures full compliance to required standards throughout the project lifecycle

  • Assists with all aspects of requirements testing (testing plan, scenarios, documentation, defect management) to ensure minimal production UAT defects as well as performing analysis of the customer impact

  • Assists with testing/QA/QC and provides root cause analysis and corrective action plans

  • Assists in the resolution of risks, defects and issues

  • Verifies that the delivered application requirements meet the customer needs based on the specifications, ensuring minimal defects in both UAT and production

  • Assists with providing project status updates to the appropriate clients and stakeholders

  • Provides required business and/or subject matter expertise for both project and production related activities

  • Identifies, documents, and escalates risks, defects, and issues throughout the project lifecycle

  • Analyzes data to determine business problem, trends, or opportunities for process improvements

  • Participates as a subject matter expert for new strategic programs or initiatives impacting current and existing systems

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
CLM Business Analyst

Iqvia Holdings Inc

Posted 6 days ago

VIEW JOBS 5/1/2021 12:00:00 AM 2021-07-30T00:00 Job description PURPOSE: This position is within Enterprise Systems and Processes (ES&P) supporting the Apttus Conga CLM application within Salesforce platform. This role analyzes and documents business needs within ES&P for Contract Lifecycle Management project. A primary focus is the business motivations, business operations, business analysis, and test planning that link these aspects of the enterprise together while aligning strategic goals and objectives with decisions regarding process, organization, capabilities and key initiatives. RESPONSIBILITIES * Work closely with the Product Owner, Business team members, Architect, Tech Lead and IT leaders on options to solve business process gaps including business requirements supporting the Apttus Conga CLM implementation. * Solicit and document business requirements, create and manage user stories, and other requirement documentation as needed. * Partner with support team members to effectively deliver product changes and the transition of post go live support activities; provides escalated support assistance as required * Work with offshore partners to deliver solutions that better enable the overall value chain * Works with QA to ensure test cases/test steps are developed and address any questions by QA * Co-ordinates / Ensures execution of integration test cases by QA team * Co-ordinates with business lead/ support and address any questions in UAT testing * Provide regular administration and support of team demand queue and work request systems * Monitor work log queue to route requests appropriately and adhere to defined work process for this function. * Participate in scrum, agile ceremonies, and team meetings * Participate in change initiatives and act as change advocate and supporter as directed * May be member of multiple IT projects. All responsibilities are essential job functions unless noted as nonessential (N). MINIMUM REQUIRED EDUCATION AND EXPERIENCE * Bachelor's degree * Three (3) years' experience working as a business analyst / implementation consultant with Conga/Apttus CLM * Minimum three (3) years' experience of process improvement, business analysis, or related experience with successful track record of accomplishments * Demonstrated experience to collect, document and progressively elaborate requirements using use-cases; to develop general user requirements, detailed functional requirements, user stories, and system specifications * Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks * Proven ability to champion efforts in a cross-functional organization and solve problems * Ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations * Experience with Iterative or Agile methodologies * Ability to meet project deadlines and empowered to escalate issues and see mitigation options * Strong communication skills, both written and oral, including ability to create detailed requirement documentation and communicate complex business processes in simple language * Critical thinker - spots gaps, challenges assumptions, pushes back against bad ideas, offers best-practices alternatives * Good computer literacy (Microsoft Office suite), organizational and problem-solving skills * Self-motivated and able to work with limited guidance * Apttus CLM Certified PREFERRED EDUCATION AND EXPERIENCE * Experience with Apttus CPQ/CLM, Oracle Cloud ERP, Eloqua, Salesforce Service Cloud, or FinancialForce a definite plus * Experience with Jira and ServiceNow PHYSICIAL REQUIREMENTS * Extensive use of telephone and face-to-face communication requiring accurate perception of speech * Extensive use of keyboard requiring repetitive motion of fingers * Regular sitting for extended periods of time Enterprise Systems and Processes Provide best-in-class, cost efficient, compliant, secure, enterprise business solutions as well as end user experience. and process improvement approaches to drive efficiency gains. Our ambition, shared across the CIO Team, is to bring technology and associated business processes to the next level as a key business driver for IQVIA as well as our clients. This Position is open to 100% WFH At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA's Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation. Iqvia Holdings Inc Allentown PA

Business Analyst III

Shift 4 Payments