Business Analyst III - Delivery DMV - Hybrid

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

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Description of Job

The Innovation Strategy Delivery (ISD) Division employs standard software development life-cycle methodology and tools to facilitate the gathering of business requirements allowing business partners to successfully meet the initiatives set for the Department of Revenue (DOR) using the technology resources available.

What we do:

The ISD-Division of Motor Vehicle (DMV) Delivery unit is responsible for supporting one of the largest applications within the Department of Revenue (DOR), called DRIVES. Business Analysts within our Development team are responsible for gathering and documenting business requirements, based on the needs from Colorado legislation and our DMV business stakeholder. Through collaboration with the business and development stakeholders, these requirements are then translated into development tasks by our analysts. Our team efforts are fundamental in continuous maintenance and enhancement of the DRIVES application, to meet the needs of our DMV stakeholders and the citizens of the state of Colorado.

What do we need?

Our office is seeking a self-starter, team player with a skill set that allows for gathering software development requirements, managing stakeholder expectations, and translating business processes and rules into development specifications that are scheduled within prioritized timelines. The ideal candidate will also possess the ability to consistently establish, build and maintain relationships in a team driven environment and with our partnered stakeholders. The person in this role will be able to communicate effectively, be capable of independently organizing and facilitating meetings and documenting information pertaining to assigned projects and work items.

What would a typical day look like for someone in this role?

The Business Analyst in this role will attend Scrum Events, be responsible for tracking and managing their assigned business area's sprint commitment(s) throughout the development life cycle and also assist with User Acceptance Testing. Each Analyst attends, schedules, and facilitates meetings with various contacts in an effort to refine the development requests of our business stakeholder. In this hybrid environment, the analyst will be expected to be on camera during virtual meetings.

Significant duties and responsibilities of the position include, but are not limited to:

• performing detailed requirements analysis, documenting processes, and managing user acceptance testing;
• creating documentation and manuals for multiple solutions;
• assisting with implementing and supporting business solutions across numerous workgroups to provide solutions that help achieve the business's goals;
• reviewing and diagnosing system problems to identify solutions and/or make referrals;
• planning, designing, and analyzing user requirements for development and support;
• high level multitasking, within the chat and email sector;
• facilitating meetings and documenting actions, risks, decisions, and meeting minutes;
• and providing essential system requirement identification and documentation analysis.

This position will have rare but occasional in office meetings at our Lakewood office.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

H1C3XXANALYST III

MINIMUM QUALIFICATIONS:

Must meet one of the following or any combination of experience/education to meet the minimum (MQ) qualifications:

OPTION 1:

6 years of experience in analyzing business operations, analyzing functionality of systems for business solutions, gathering user requirements, delivering systems/software training, writing or mapping processes and/or user acceptance testing.

OPTION 2:

Associate's degree from an accredited institution in Business Analysis, Business Administration, Management Information Systems, Computer Science, Finance, Accounting or a related field of study as determined by the department.

AND

4 years of professional experience in analyzing business operations, analyzing functionality of systems for business solutions, gathering user requirements, delivering systems/software training, writing or mapping processes and/or user acceptance testing.

OPTION 3:

Bachelor's degree from an accredited institution in Business Analysis, Business Administration, Management Information Systems, Computer Science, Finance, Accounting or a related field of study as determined by the department.

AND

2 years of professional experience in analyzing business operations, analyzing functionality of systems for business solutions, gathering user requirements, delivering systems/software training, writing or mapping processes and/or user acceptance testing.

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Substitutions: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years (as detailed in the above Options).

Preferred Qualifications:

• Current or prior County or State experience supporting a Department of Motor Vehicles

• State or County experience working with DRIVES.

• Additional years of business analyst experience capturing, refining, and verifying software development requirements

• Experience working with an agile/scrum software development team

• Experience facilitating User Acceptance Testing

• Demonstrated written communication

• Experience with writing processes

• Experience with facilitating meetings with stakeholders

• Experience using Google Suite

Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.

• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

• Recommended attachments: Resume, Cover letter

• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.

• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

APPEAL RIGHTS

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

Equity, Diversity, and Inclusion Compliance

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at jacqueline.brown-tremble@state.co.us

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

If not applying online, submit application to:

If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to DOR_talentacquisition@state.co.us by the closing date and time of the application period listed on this announcement.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.