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Business Analyst II

Expired Job

State Of Colorado Denver , CO 80208

Posted 2 months ago

Department Information

  • For the purposes of minimum qualification and comparative analysis, ONLY your State of Colorado job application will be reviewed. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.*

What We Do:

The Governor's Office of Information Technology (OIT) strives to impact the lives of all Coloradans to create a safer, happier and healthier state. We work to empower the State of Colorado with flexible technology that will drive sustainable and intelligent business decisions. We envision a future where the end-user experience shapes design, and data analytics transform how state government serves its residents.

At OIT, we recognize that "how" we deliver is as important as "what" we deliver. Our core values define our character, and each employee is expected to embody these values in all the work we do:

SERVICE: Serving the people of Colorado

Intentionally and generously serving others for a better Colorado.

INTEGRITY: Demonstrating credibility and sincerity in our work

Inspiring confidence and trust in the Governor's Office of Information Technology through our personal conduct.

TEAMWORK: Collaboratively working together at OIT and across the state

Working cooperatively with others and engaging in constructive dialogue to overcome difficult challenges

RESPECT: Appreciating and acknowledging the role, diversity, and contribution of those with whom we work.

Consistently conducting ourselves in a way that shows regard and thoughtfulness to others.

COURAGE: Pushing boundaries to foster positive change

Proactively and positively pursuing the transformations necessary to address tough issues and drive innovation.

Why We Want You:

We want your expertise, positive energy, drive to succeed and love of this great state as we work to elevate the expectations Coloradans have of their government.

What You'll Get From Us:

At OIT you will find an opportunity to contribute meaningful work to support and serve Colorado residents. It's your chance to combine your love of technology with public service. Plus, you'll have great benefits, motivated team members, and opportunities for flexible work hours and advancement.

Check out this video to see why our employees love working for the Governor's Office of Information Technology:

Description of Job

  • The Governors Office of Information Technology does NOT offer sponsored Visas for employment purposes.*


Job Summary

The focus of a business analyst is to document, review and analyze an organization's business, including its intentions,business services, processes, and information needs to assist the organization to implement changes that lead to an improved operating environment. The business analyst serves as a conduit in the development of technology and process improvement solutions between the business unit, stakeholders, and solution delivery teams. This position serves as a liaison with stakeholders to document a solid understanding of how the business is currently operating, future goals, and the steps required to achieve those goals. This understanding allows the business analyst to assist the organization in evaluating and defining existing and future business services, processes, organizational structure and other relevant information with the goal of identifying the best way to effect business change and achieve identified goals.

The Business Analyst II participates in the establishment of processes to ensure business analysts are supplied with the processes, procedures, training, and tools needed to ensure successful client, co-worker and vendor interactions. In addition, the Business Analyst II is responsible for: understanding the strategic vision of the customer; the mission and

vision of associated stakeholder organizations; and the Office of Information Technology. This position is responsible for blending communication and strategies as a conduit toward understanding: the current business state; desired future business state; the required cultural, policy, business process, and rule; and changes to processes and / or technology needed to achieve those identified goals.

The business analyst II is adept at establishing a trusted relationship with clients and stakeholders and demonstrates the ability to successfully influence and implement change through these relationships. This position handles simultaneous requests of varying complexity while building and maintaining relationships across customer functional groups, OIT functional groups, and vendors. A business analyst II may also provide support to Business Analysts across the enterprise.

The Business Analyst II is responsible for documenting the client's existing business processes at a high-level, and conducting and overseeing business process optimization activities with little supervision. The Business Analyst II will work with other members of the organization to translate business problems or needs into business requirements and functional specifications in order to differentiate between technology opportunities and business process opportunities.

Operationally, the business analyst II supports the organization by working with management,

stakeholders, Office of Information Technology co workers, vendors, and other business analysts to ensure tools and technology support the information gathering process, gap analysis, and subsequent traceability through development and support of User Acceptance Testing (UAT) for the identified project effort or solution, including those crossing agencies, programs, and customer alignments.

The Business Analyst II is a position of responsibility; the position may act in a lead role for specific projects.

Essential Duties and Responsibilities:

Process Governance, Process Improvement, and Client Management

  • Participation in business analysis processes to ensure consistency and continuity of customer requests through the support and continuous improvement of standardized processes and procedures, templates and tool development, and approval.

  • Recommend changes to business analysis policies, processes, templates, tools, and standard operating procedures.

  • Participation in the Business Analysis Center of Excellence (BACoE) and support subcommittees, and working groups.

  • Ensures the ability of business analysts to confidently present messages in a clear, concise, and articulate manner.

  • Builds and sustains positive relationships with team members, stakeholders, and clients and is responsive to changes in client and stakeholder needs and expectations.

Requirements Analysis

  • Assignment to basic and medium complexity projects with or without integrated and / or inter-related systems.

  • Analyze and understand project scope and objectives based on discussions with stakeholders.

  • Elicit business requirements from project sponsors and stakeholders through research, focus groups, interviews, process flow creation, surveys, or other methods to determine the business need and associated resolution through process design, redesign and / or technology.

  • Validate, prioritize, refine, and organize requirements.

  • Interpret customer requests and business needs into requirements for technical and non-technical process-based solutions that meet the customer's mission, project scope, and objectives.

  • Follow OIT policies and procedures, best practices, OIT project methodology, and industry standards in accordance with the International Institute of Business Analysis' (IIBA) Business Analysis Book of Knowledge.

  • Read and understand regulatory requirements in full and accurately reflect them in requirements documentation and technical specifications for projects.

  • Prepare documentation at each of the stages of the requirements phase, including deliverables such as Vision and Scope, Requirements Work Plans, Business Requirements Documents, Use Cases, Process Flows, and Functional Specifications. Ensure documents can be understood by business users and development team alike.

  • Identify test and use cases and develop plans for incorporating those test cases into the functional specifications and the overall user acceptance testing plan.

  • Review and provide feedback on coworkers, other OIT staff, and vendor documentation of deliverables like Vision and Scope Reports, Requirements Work Plans, Business Requirements Documents, Use Cases, Process Flows, Solutions Options, and Functional Specifications. Ensure documents align with OIT and customers' mission, project scope and objectives, and can be understood by business users and development teams alike.

Business Model Performance and Operational Analysis

  • Work with business managers and staff to identify and understand their expressed and latent needs and concerns and the operational environment.

  • Analyze business trends, operational situations, flows and models, and gather input through observation or stakeholder interviews to formulate clear models of the current state, recommend possible improvements, and determine future state.

  • Collaborate with Solution Engineers and other identified OIT partners to provide recommendations and solution options while acting as a liaison between the business stakeholders and technical staff.

  • Continually improve and refine processes and procedures to ensure consistency in the analysis and interpretation of customer or business need to determine high-level project and product requirements.

  • Determine detailed requirements, define scope, and identify business models.

  • Employ various tools like process mapping, root cause analysis and process optimization to complete analysis and formulate recommendations.

  • Identify and recommend business process improvements, and assist customers in implementing and measuring process improvement endeavors that may or may not include a technology-based solution.

User Acceptance Testing and Requirements Traceability

  • Support the User Acceptance Testing (UAT) effort to assess if the system can support day-to-day business and user scenarios and to ensure the system is sufficient and correct for business usage. Provide support to the customer to ensure their ability to validate requirements are met and the overall vision is achieved. To be successful, this activity will only occur after validation of successful unit, integration, and system testing, by other members of the OIT team, to ensure the application is ready to be tested by the end-users.

As part of solution validation, the BA will:

  • Aid the customer in writing user acceptance test (UAT) cases based upon the business requirements; and act as a liaison between project stakeholders, technical staff, vendor staff, and the testing organization during UAT.

  • Assesses the severity of defects, their impact on the business, which defects must be resolved before production implementation, and what can be done to mitigate the risks of the defects that cannot or will not immediately be resolved.

Additional Duties As Assigned

  • Perform all other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Work Experience

  • At least three years of relevant experience as a business analyst in progressively more

complex assignments and managing requirements for software application

development, business process improvement, service delivery and customer

satisfaction, or relevant experience in an IT service delivery role.


  • Undergraduate degree from an accredited college or university in business,

information technology, computer science, or related fields. (Relevant experience may be substituted for education at the hiring manager's discretion.)

Functional/Technical Knowledge & Skills

  • Philosophical alignment with the IIBA Competency Model.

  • Good relationship-building and management skills, strong orientation toward

collaboration and communication, and ability to earn trust and respect from a

challenging customer base.

  • Ability to work independently with little supervision or guidance.

  • Demonstrated understanding of process design, application design, development,

testing, integration, and support.

  • Skills in Six Sigma, ITIL, Lean, or other accepted process improvement methodology.

  • Ability to work with peer organizations to translate IT processes and tool strategies to support the day-to-day work efforts of the individual departments, driving towards

greater efficiencies and higher quality deliverables.

  • Familiarity with a variety of software development methodologies such as Agile,

Waterfall, etc., and an understanding of the suitability of these methodologies for

certain development environments and types of applications.

  • Proven ability to operate, deliver, and succeed with a geographically dispersed

customer base and technical partners.

  • Proven aptitude for time and task management.

Preferred Qualifications

  • Certification in Six Sigma, Lean, or other accepted process improvement methodology.

  • IT Project management experience.

  • Advanced understanding of application design, development, testing, integration, and support.

  • Demonstrated experience in business process re-engineering.

  • Experience with requirements management tools.

  • Public sector work experience as a business analyst.

  • Relevant Business Analyst or IT coursework.

Role Based Competencies

Attention to Detail

  • Complete all work with firm adherence to policies, procedures, and established best practices and in accordance with industry standards wherever possible.

  • Subject all efforts to careful scrutiny to ensure the integrity of own work as well as project deliverables.

Planning and Organizing

  • Coordinate and facilitate meetings to elicit project requirements from stakeholders and communicate those requirements effectively to technical teams.


  • Recommend ideas for greater efficiency in business or development processes or deliverables wherever possible.

Supplemental Information


All job offers are contingent upon a satisfactory urinalysis (UA) within 24 hours of notification, and a Physical Exam, completed at the applicant's own expense. Applicant must consent to hold harmless OIT and its agents and staff from any liability arising in whole or in part from the collection of specimens, testing and the use of this information in connection with OIT's consideration of application for employment.

Successful completion of a background investigation is required. Should applicant's background reveal criminal charges, it shall be the responsibility of the applicant to provide the Department of Corrections with written/official disposition of any charges.

We are committed to maintaining a drug and alcohol free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test will be administered at any part of the selection process, and applicants who test positive for any controlled substances, including marijuana, will be disqualified from consideration. Random drug screening will occur throughout employment.

ADA Accommodations: Any person with a disability as defined by the Americans with Disabilities Act (ADA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To receive the accommodation, the person making the request must present medical documentation that describes the disability which justifies the accommodation. Because it requires several days for OIT to evaluate the request and prepare for the accommodation, it is essential for the person who believes he/she may need an accommodation to locate or obtain the documentation that he/she intends to submit well in advance of the assessment date. Failure to provide the medical documentation several days in advance of a comparative analysis could make it impossible for OIT to prepare for and provide the requested accommodation.

To request a reasonable test accommodation for this assessment, please contact the Center for Human Resource Management at (303)757-9216 or the contact listed on this announcement several days before the assessment date.

  • Conditions of employment: A pre-employment criminal background check will be conducted as part of the selection process, and/or other department-specific screens as required. Felony convictions or conviction of crimes of moral turpitude or conviction of misdemeanors related to job duties may disqualify you from being considered for this position.

  • Some details to be aware of: Former employees of the State of Colorado who have not left in good standing will be reviewed on a case-by-case basis.

  • Comparative Analysis Process: is the selection process used to identify the applicant that fits the job the best from a qualified applicant pool. Applications and applicants are compared to others in the pool to identify a top group. Applicants will be notified of their status in the pool via email.

  • Driver's License: Incumbent must possess a valid, state-issued drivers' license, as periodic travel to various locations in the Denver Metro Area may be required.

  • Travel- May require travel to locations throughout the state.

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Business Analyst II

Expired Job

State Of Colorado