Business Analyst II

Requisition ID: 85379

Florida Power & Light Company is the largest electric utility in the U.S., delivering clean, affordable, and dependable electricity to over 12 million Floridians. With one of the nation's cleanest power generation fleets and top-tier reliability, we are setting new standards in the energy industry. Ready to make an impact? Join our exceptional team today and help shape the future of energy!

Position Specific Description

Are you passionate about leveraging data to drive impactful decisions and enhance customer experiences? Join the Customer Strategy & Analytics team as a Business Analyst II and play a crucial role in transforming how we utilize data to serve our customers better. This position is pivotal in ensuring our business stakeholders have the data and insights they need to make informed decisions and deliver exceptional service to our customers.

Key Responsibilities:

• Be the primary point of contact for data requests from business stakeholders, making a tangible impact on our operations.
• Prioritize and manage data requests, delivering timely and accurate insights that drive business decisions.
• Gather detailed requirements and understand stakeholder data needs to create customized solutions.
• Collaborate with business analysts for input or guidance on fulfilling data requests, ensuring comprehensive and accurate results.
• Execute data requests using SQL and Power BI, providing actionable insights that enhance customer experiences.
• Communicate effectively with stakeholders throughout the request lifecycle, ensuring clarity and transparency.
• Develop and maintain documentation of data request processes and best practices to ensure consistency and efficiency.
• Assist with testing and enhancement of analytical tools and processes to continually improve our capabilities.
• Take on additional responsibilities as needed to support the team's objectives and business goals, contributing to a culture of continuous improvement.

Preferred Qualifications:

• Bachelor's Degree
• Six Sigma Yellow Belt Certified
• Experience with data automation and advanced analytical techniques
• Knowledge of the energy or utilities industry
• Agile Product Planning Experience
• Call center or customer service experience
• Master's degree in a related field
• Experience with Python or other scripting languages

Job Overview