Business Analyst II
Req #: 180090772
Location: Monroe, LA,US
Job Category: Operations
As a Business Analysis II, this position is responsible for supporting Custody Services Operation from a workforce management perspective.
Create and maintain capacity plans and staffing models based on volume forecasts, investor requirements, and business goals
Conduct goal calibrations and work with business leads to make appropriate adjustments
Work closely with finance and other capacity modelers
Responsibilities include effectively gathering, compiling and reviewing information and data, identifying alternate courses of actions, developing tools and/or improvements.
Participate in project activities including prioritizing, developing schedules, determining resources, preparing plans, process and procedure documentation and effectively resolving issues as they arise.
Communicate status to management and stakeholders as necessary through summary reports, review decks, project plans, agendas, minutes, issue / risk tracking, etc.
Manage Change Leadership in driving change and managing to success implementation.
Partnering develop networks and build alliances; collaborate across boundaries to build strategic relationships and achieve common goals
Develop Others work with others to coach and develop by providing opportunities to learn.
Individually solves business problems and completes analysis. Performs advanced functions to provide performance numbers to LOB leaders.
Able to lead projects and drive execution of project deliverables.
Able to work with key partners to fully execute.
Able to communicate effectively to an audience at all levels of management
Able to work in fast pace environment with a sense of urgency.
Exhibits professional and ethical conduct. Is willing to do what is necessary to get the work done for the good of the team.
Principal Duties and Responsibilities
Responsible for supporting the coordination and execution of a variety of critical activities including strategic and tactical initiatives, management and operational support, executive reporting and business planning.
Provide recommendations to improve business performance processes in support of organization commitment
Reviews, analyzes, and evaluates business processes and analysis needs to help drive performance or meet various operational requirements.
Participate in strategic and operational planning session, process reviews with internal audit, process engineers, etc.
Recommend action steps for enhancing processes & procedures to improve the customer experience, efficiency and control environment.
Prepare executive presentations and reports for business reviews, budget presentations and senior leadership meetings.
Build and maintain strong, collaborative working relationships with internal and external customers and partners, including peers, with focus on customer experience.
Aid in creating an "audit ready" environment by strengthening key controls and ensuring all necessary reporting has been developed as applicable in conjunction with the operational risk team.
Researches and evaluates high priority or complex problems through communication and negotiation with other internal departments, provides recommendations for resolution.
Continually evaluates departmental efficiency to ensure that operations meet established internal and external standards at a reasonable cost to the company.
Knowledge and Experience
5 years of related experience in mortgage banking
3 years' experience in capacity modeling and forecasting preferred.
Strong organizational and analytical skills
Strong oral and written communication skills
Strong presentation skills
Demonstrated knowledge of loan service industry in areas of investor, regulatory, and Custody Services.
Experience with process improvement & project management methodology preferred
Proficiency with office products such as Word and Excel, Access and business presentation tools such as Power Point and Visio
Jpmorgan Chase & Co.