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Business Analyst II

Expired Job

Jpmorgan Chase & Co. Monroe , LA 71201

Posted 4 months ago

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Business Analyst II

Req #: 180090772

Location: Monroe, LA,US

Job Category: Operations

Job Description:

Position Summary

  • As a Business Analysis II, this position is responsible for supporting Custody Services Operation from a workforce management perspective.

  • Create and maintain capacity plans and staffing models based on volume forecasts, investor requirements, and business goals

  • Conduct goal calibrations and work with business leads to make appropriate adjustments

  • Work closely with finance and other capacity modelers

  • Responsibilities include effectively gathering, compiling and reviewing information and data, identifying alternate courses of actions, developing tools and/or improvements.

  • Participate in project activities including prioritizing, developing schedules, determining resources, preparing plans, process and procedure documentation and effectively resolving issues as they arise.

  • Communicate status to management and stakeholders as necessary through summary reports, review decks, project plans, agendas, minutes, issue / risk tracking, etc.

Core Competencies

  • Manage Change Leadership in driving change and managing to success implementation.

  • Partnering develop networks and build alliances; collaborate across boundaries to build strategic relationships and achieve common goals

  • Develop Others work with others to coach and develop by providing opportunities to learn.

  • Individually solves business problems and completes analysis. Performs advanced functions to provide performance numbers to LOB leaders.

  • Able to lead projects and drive execution of project deliverables.

  • Able to work with key partners to fully execute.

  • Able to communicate effectively to an audience at all levels of management

  • Able to work in fast pace environment with a sense of urgency.

  • Exhibits professional and ethical conduct. Is willing to do what is necessary to get the work done for the good of the team.

Principal Duties and Responsibilities

  • Responsible for supporting the coordination and execution of a variety of critical activities including strategic and tactical initiatives, management and operational support, executive reporting and business planning.

  • Provide recommendations to improve business performance processes in support of organization commitment

  • Reviews, analyzes, and evaluates business processes and analysis needs to help drive performance or meet various operational requirements.

  • Participate in strategic and operational planning session, process reviews with internal audit, process engineers, etc.

  • Recommend action steps for enhancing processes & procedures to improve the customer experience, efficiency and control environment.

  • Prepare executive presentations and reports for business reviews, budget presentations and senior leadership meetings.

  • Build and maintain strong, collaborative working relationships with internal and external customers and partners, including peers, with focus on customer experience.

  • Aid in creating an "audit ready" environment by strengthening key controls and ensuring all necessary reporting has been developed as applicable in conjunction with the operational risk team.

  • Researches and evaluates high priority or complex problems through communication and negotiation with other internal departments, provides recommendations for resolution.

  • Continually evaluates departmental efficiency to ensure that operations meet established internal and external standards at a reasonable cost to the company.

Knowledge and Experience

  • 5 years of related experience in mortgage banking

  • 3 years' experience in capacity modeling and forecasting preferred.

  • Strong organizational and analytical skills

  • Strong oral and written communication skills

  • Strong presentation skills

  • Demonstrated knowledge of loan service industry in areas of investor, regulatory, and Custody Services.

  • Experience with process improvement & project management methodology preferred

  • Proficiency with office products such as Word and Excel, Access and business presentation tools such as Power Point and Visio

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Business Analyst II

Expired Job

Jpmorgan Chase & Co.