Duties and Responsibilities:
Works with client to understand their requirements of the system.
Works with Product development to communicate the client's needs and provide business case for enhancement requests.
Accountable for assigned functional track and deliverables and assist QA and Support with understanding Client needs.
Create and maintain deliverables within assigned area.
Participates in testing the product before it is released to the client.
Assist in triaging escalated system defects and/or providing clarification on defects and works to resolve them.
Integrated as part of the full client lifecycle
Provide support to SME's for client training initiatives.
Document and maintain deliverables (requirements document, Configuration Design Doc, etc).
Document process workflow.
Build and configure system based on design.
Adhere to all confidentiality and HIPAA requirements as outlined within Client Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
Minimum of 4 years of experience as a software business analyst.
Minimum of 1 year of experience in a healthcare/specialty pharmacy related environment.
Must be familiar with healthcare/pharmacy system designs and concepts.
Possess SQL and Crystal Reports skills.
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.