Location: Richmond, VA / Remote
Duration: 2 years
Identifying business needs and defining feasible solution scopes.
Working with stakeholders to understand their working environments while evaluating other work effort requirements that may cuase conflict or redundancy.
Identifying and documenting business, technical, product, process, and workflow requirements.
Analyzing, understanding, and documenting "current state" processes to ensure that the clients and project team understand the context and implications of change.
Assembling and presenting information to management-level positions, as necessary.
Contributing to Risk Register, Risk Management Plan, and Issue Log, as managed by Program/Project Manager (PM), including by providing any necessary analysis and escalation recommendations.
Reviewing and providing feedback on IT Test Plans.
Creating or contributing to Training Strategy and Plan.
Assisting with Quality Assurance Testing, as necessary.
Coordinating User Acceptance Testing, as necessary.
Assisting in end-user training coordination and development by suggesting the best fit approach.
Assisting in production verification and initial support for end-users, as necessary.
Providing back-up support to PM, as necessary.
Providing light PM functions on smaller, operational efforts, as necessary when a PM is not otherwise assigned.
Supporting the day-to-day operations of the ePMO as assigned.
Reviewing and grooming backlog of work.
35% Project Delivery Support
Overall positive and constructive attitude. Issues or concerns should be brought up to the ePMO Manager.
Manage escalation appropriately under Manager guidance, quantify impact for risks and issues.
As a Center of Excellence, the ePMO's expectations focus on high-quality work products and effort. Completed work products (customer deliverables) should be peer and Manager reviewed.
Utilize diplomacy to logically manage conflict, diffusing negativity where applicable. Facilitate collaboration to gain common ground and confer with ePMO Manager for advisement when necessary.
Ensure communication is thorough, consistent, and accounts for variations to reach each audience.
Highly focused on collaboration to find solutions to keep momentum on project timelines.
30% Stakeholder Relations
Develop project/stakeholder specific project delivery approach with collaboration from Project Manager and ePMO Manager and team to ensure palatability, partnership and acceptance.
Diffuse negative perception by course adjusting when constructive criticism is provided by management.
Apply versatility to both work assigned and approach to ensure deliverables are met; evaluate tools across methodologies (Agile, Waterfall, etc.) to determine best fit for efficiency and ease of use by project sponsors and team.
Demonstrate ability to internalize feedback from ePMO Manager, grow and improve, and manage perception
Education and Experience:
Education: Bachelor's degree or equivalent working experience.
Experience: Several years of progressive experience necessary to perform as a Business Analyst. Proficiency in Microsoft (MS) Office applications and MS Visio. PMI Professional in Business Analysis (PMI-PBA), Certified Business Analyst Professional (CBAP), Agile Analysis (IIBA-AAC) or equivalent designation preferred.
Skills and Knowledge:
Excellent written and verbal communication skills, including documentation skills, active listening skills, and ability to interact effectively at all layers of the organization.
Excellent ability to think and respond quickly and effectively to unfamiliar subjects or scenarios, including through asking relevant questions and conducting appropriate research.
Effective relationship-building skills.
Effective ability to find pertinent information online or through other references.
Excellent organizational skills.
Superior teamwork skills, commitment, flexibility, self-motivation, self-confidence, positive attitude and diplomatic assertiveness required.
Proven customer service conflict resolution skills.
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender,age, sexual,orientation, citizenship, or disability.