Business Analyst I Or II (Large Customer Account Services)

Entergy Little Rock , AR 72215

Posted 2 months ago

This position will be filled as an Analyst I or II and the level will be dependent on experience and qualifications. The preferred office location is Little Rock, AR; Other locations within Entergy service areas may be considered.

Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Tracing its history to 1913 and headquartered in New Orleans, Louisiana, Entergy has annual revenues of $11 billion and more than 13,000 employees.

The company's utility business provides electric retail and wholesale power to customers in four states through five utility operating companies: Entergy Arkansas, LLC; Entergy Louisiana, LLC; Entergy Mississippi, LLC; Entergy New Orleans, LLC; and Entergy Texas, Inc. Entergy also delivers natural gas services to 200,000 customers in New Orleans and parts of Baton Rouge, Louisiana. Entergy is winding down its wholesale generation business, which provides power to wholesale customers primarily from our two remaining nuclear facilities located in the northern United States.

The electric utility industry is rapidly changing, and Entergy is entering an exciting period of growth as we prepare for the future. We are building the premier utility, a utility that delivers sustainable value to all its stakeholders - our customers, employees, communities and owners - as measured by strong net promoter scores, high levels of service, superior and affordable products and services, highly skilled and engaged employees, and industry-leading financial performance. We are focusing our sights on three key priorities - customer centricity, continuous improvement, and creating a culture of belonging for our employees. Join us as we take the next step on our journey to building the premier utility.


This position is responsible for conducting complex data analysis, identifying/ implementing solutions, and providing recommendations to various cross-functional groups on technology projects, operational procedures/policies and customer related issues that impact the corporation. Participate in system and/or process improvement initiatives, as well as plan, conduct and provide oversight of analysis for the functional area. Individuals will touch a wide variety of data associated with the timeliness and accuracy of customer billing, billing delivery, payment processing and credit & collections functions. A person in this role may be required to stand in for their manager and/or supervisor.


  • Conduct complex business and data analysis for potential business expansion that support variety of projects and develop policy and procedure recommendations to management based on findings.

  • Define protocols and requirements for data quality assurance and ensure that all analysis, trends and project work adheres to corporate requirements and SOX controls/compliancy.

  • Implement and identify business solutions/opportunities and influence stakeholders using industry and departmental expertise to support best practices. Report on common sources of technical issues or questions and make recommendations to improve the end-user experience

  • Interact with department management and leadership throughout the organization to identify issues that warrant future projects

  • Analyze complex operational data and information and provide reports, forecasting/trend analysis and recommendations to appropriate work groups

  • Implement and identify areas of opportunity to improve reports, analytical tools, and self-service capabilities in collaboration with other departments to drive efficiency and support operational decision-making

  • Mentor junior analysts on various tasks, such as time and/or project management, data analyses, identifying process improvements and other related areas. Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted

  • Lead cross-functional teams (IT/Regulatory/Billing/Tax, etc) as needed to improve processes that support a long-term resolution, including but not limited to researching, reviewing, and analyzing effectiveness and efficiency of requirements by developing strategies to elevate processes

  • Stay abreast of regulatory or political changes that may impact Entergy policy decision making


Minimum education and experience required of the position

Analyst I: Bachelor's Degree with a minimum of 0-2+ years of related business experience OR in lieu of degree, minimum 2-4+ years of related business experience is required.

Analyst II: Bachelor's Degree with a minimum of 2-4+ years of related business experience OR in lieu of degree, minimum 4-6+ years of related business experience is required.

Minimum knowledge, skills, and abilities required of the position

  • Proficiency of Microsoft Office: Word, Excel, and PowerPoint

  • Analytical and critical thinking skills with experience in leading multiple levels of projects and/or assignments

  • Strong verbal and written communication skills (must be able to communicate with all levels)

  • Exceptional presentations and reporting skills (suitable for use with executives, regulators, and key constituents outside of the Company)

  • Must be adept to learning Entergy's customer service/accounting systems including, but not limited to CCS, AMI or other system applications

  • Strong adaptability and capacity to work in a fast-paced environment

  • In-depth understanding of organizational data flow and its use in management decision-making

Any certificates, licenses, etc., required for the position


Primary Location: Arkansas-Little Rock

Job Function: Professional

FLSA Status: Professional

Relocation Option: No Relocation Offered

Union description/code: NON BARGAINING UNIT-NBU

Number of Openings: 1

Req ID: 103275

Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the full statement.


As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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Business Analyst I Or II (Large Customer Account Services)