Business Analyst I

Experian Costa Mesa , CA 92626

Posted 3 months ago

Experian Consumer Services (ECS) markets a spectrum of products that assist consumers in managing the financial aspects of key life events, protects their identities and assets, and helps to connect them with Experian clients who offer products and services relevant to that life event.

Using a B2B2C marketing model, Experian Partner Solutions works with leading brands across industries such as financial services, insurance and membership services, building tailored programs to help their customers take control of their financial lives. We enable our clients to offer market leading protection against the latest threats to consumers' identity and financial profiles, including:

  • Dark Web monitoring

  • Identity theft detection

  • Identity restoration services

  • Credit profile monitoring

This Business Analyst I role ensures that client operational performance needs are satisfied by working directly with internal stakeholders and clients to help construct partnerships, manage implementations, continually improve operational processes and coordinate across Experian. They build client satisfaction through formulation, development, implementation, delivery, and operations of business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).

Responsibilities Include:

  • Proactively monitoring, analyzing, and reporting solutions and service results daily for optimal business operational performance

  • Status reporting and communicating on a regular basis with client and internal management teams, and mitigation of matters affecting delivery of service

  • Demonstrating proven communication skills, as well as requiring the ability to leverage technical business skills and financial skills in both a face-to-face and virtual team environment

  • Managing performance relative to Service Level Agreement (SLA), while delivering against monthly and quarterly objectives

  • Supporting technical and platform operations teams in analysis and presentation of Root Cause Analysis (RCA) to our partners, while effectively managing change in the environment

  • Managing contractual cost, schedule, and service or product deliverables as they relate to the delivery organization. Manage resources and coordinate client resources to deliver services and solutions to support the client organization

  • Evaluating, refining and reporting on daily operational issues/successes, execute daily process/audit reviews and resolve outstanding issues in a timely manner

  • Maintaining relationships with existing clients by researching and understanding their business needs, responding to client concerns and problems and acting as the liaison between the client and internal departments

  • Supporting data and reporting requests from internal and external auditors

  • Providing business consultation to determine scope of projects to support client needs

  • Working cross-functionally with Client Services, Product, Legal, Compliance, and Technology as needed to support business objectives

  • Key participant in client business reviews and planning sessions to further strengthen core services and client relationship

  • Bachelor's degree and/or 2 years of professional experience in client facing or operations roles and reporting/scorecard management

  • Basic experience with SQL, Alteryx and/or Tableau

  • Knowledge of statistical, analytical and influential skills, attention to detail, and creativity for problem-solving, with the ability to balance competing priorities

  • Demonstrates proactive problem solving and attention to detail

  • Effective writing and presentation skills

  • Basic knowledge of product industry and competitor service

  • Excellent PC skills in Word, Excel and PowerPoint

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Business Analyst I