Business Analyst - Hybrid

Position Details

Summary

Operating Title Business Analyst - Hybrid Long Classification Title BUSINESS ANALYST II Campus Location Concord, Durham, Keene, Manchester, Plymouth Department UNH Project and Portfolio Management Summary of Position

This role supports strategic and critical project initiatives for the Enterprise Technology and Services team, in support of USNH leadership priorities. As an integral member of the Portfolio and Project Management Office (PMO) reporting to the Director, your role will involve working closely with project managers, stakeholders, and IT teams to drive project success.

Key Responsibilities:

• Collaborate with stakeholders to understand business needs and translate them into technical requirements.

• Facilitate requirement gathering sessions and document clear and detailed business requirements.

• Develop and maintain comprehensive project documentation, including business cases, requirement specifications, and reports.

• Perform data analysis to support business decisions and improve processes.

• Assist in the design and testing of new systems and enhancements to existing systems.

• Assist in the development and refinement of project proposals, including scope definition, budget estimation, and resource planning.

• Work with the PMO to prioritize IT projects based on business impact and resource availability.

• Contribute to continuous improvement initiatives within the PMO.

Applicants must be eligible to work in the United States without UNH sponsorship.

Acceptable minimum level of education Bachelor's Acceptable minimum years of experience 3 years Additional Job Information

As a member of our Project Management Office (PMO), you'll work alongside highly motivated, collaborative, and skilled professionals dedicated to excellence and strategic success. Within the Enterprise Technology & Services department, the Project Management Office (PMO) is primarily dedicated to spearheading technology-related projects and enhancements.

This position offers hybrid work model, allowing for a blend of in-office collaboration and remote work to best suit the needs of the role and the preferences of the team member;

Great benefits including medical, dental, tuition benefit, and 403(b) with generous employer match.

Posting Number PS4652FY24 Other minimum qualifications

• Bachelor's degree in Business, Communication, Information Systems, or related area, plus three years of relevant experience.

• Excellent communication, analytical, and problem-solving skills.

• Experience in requirements gathering through document and data analysis, stakeholder interviews, and effective group facilitation.

• A thorough understanding of how to capture customer business needs and translate them into clear and actionable requirements.

• Demonstrated proficiency in creating detailed documentation through various formats (i.e., text, diagrams/visualizations, process maps, requirements registries).

• Comfortable facilitating discussions with groups, which can include senior team members and subject matter experts, ensuring a collaborative and informed dialogue.

• Ability to work both collaboratively and independently.

• Preference to work in a dynamic environment, interfacing with diverse team members and stakeholders.

• Attention to detail and commitment to quality.

Additional Preferred Qualifications

• Experience in higher education.

• Broad-based information technology experience.

• Training and/certification in process analysis and process improvement methodologies such as Lean, continuous process improvement, or Total Quality Management (TQM).

• Knowledgeable in or able to quickly learn common tools leveraged by project managers.

• Proficiency with Office 365.

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting https://jobs.usnh.edu/postings/61243 Percent Time Information (FTE) 1.00 Grade 22 EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Details

Posting Date 05/20/2024 Open Until Filled Yes Closing Date Posting Open to Internal Candidates Only? No Interested Internal Candidates Exist? No Job Category Salaried Staff (Exempt) Appointment Type Regular If TERM position provide projected end date Equipment/Instruments Drivers License and Physical Requirements. Please check all items that apply. None applicable

Duties / Responsibilities

Job Duties

Duty/Responsibility

• Collaborating with project managers on assigned projects, ensure future state goals are defined. Lead and/or support the working group through conversations and exercises to determine future state design. Document requirements and changes.

• Develop an understanding of USNH institutions and departments in order to recognize the different perspectives, experiences, and expertise they bring to group discussions.

• Develop and maintain comprehensive project documentation, including business cases, requirement specifications, and reports.

• Collaborate with stakeholders to understand and document clear and detailed business requirements and translate them into technical requirements.

• Identify gaps and connections between technical system conversations and business process conversations that need additional analysis to fully understand next steps.

• Perform data analysis to support business decisions and improve processes.

• Assist in the design and testing of new systems and enhancements to existing systems.

• Proactively review project plans of assigned project teams to identify needs for business requirement gathering that may not have requested.

• Proactively raise concerns, questions, or areas of uncertainty to project manager to maximize timely response and support for assignments.

• Participate in weekly planning meetings collectively ensure timelines, issues, risks, etc. are documented and managed for success.

• Maintain confidentiality and security of sensitive information.

Duty/Responsibility

• Assist in the development and refinement of project proposals, including scope definition, budget estimation, and resource planning.

• Aid in the operations of and project health monitoring for the Long Range Technology Program and the Enterprise Technology & Services project portfolio.

• Work with the PMO to prioritize IT projects based on business impact and resource availability.

• Collaboratively refine requirements gathering tools with the PMO to optimize translation of business requirements into technical requirements.

• Identify opportunities and collaborate to improve PMO services.

• Other duties as assigned.

Supplemental Questions