Business Analyst, Global Investment Solutions Technology

Basic information

Job Name:

Business Analyst, Global Investment Solutions Technology

Location:

Washington, DC

Line of Business:

Global Technology & Solutions

Job Function:

Investor Services

Date:

Thursday, May 2, 2024

Position Summary

The role is responsible for partnering with Carlyle internal and external stakeholders to drive initiatives across Global Investment Solutions (GIS) core applications (DealCloud, Chronograph, Investran, Data Warehouse, Anaplan, Appian) and workflows. The position will work closely with GIS product owners, end users, and technology team on building out solutions for GIS.

The GIS Business Analyst is responsible for the following key functions:

• Work with business sponsors and product owners of GIS-related products to prioritize enhancement requests and communicate those priorities with the development teams.

• Act as the first line of support for new enhancement requests, translating the requests into existing capabilities or writing requirements for new capabilities.

• Work with analysts and project managers/scrum masters from other lanes to coordinate changes that impact cross-system processes and/or integrations.

• Serve as a liaison between internal Carlyle stakeholders and external service providers (where applicable)

• Provide user support to business stakeholders of GIS-related products to help foster user adoption.

• Provide process support to help simplify and standardize GIS business processes.

• Provide support for standard and custom reporting needs for GIS.

• Coordinate with (and participate in, when needed) production support to ensure the business user needs are being met with regards to user setup, configuration changes and issue resolution.

Responsibilities

New Requirements and Simplification (33% of time):

• Receive requests for new functionality from users and help the business to prioritize these with the technical teams (both internal and external).

• Utilize existing functionality to support requests where possible.

• Draft requirements for needs that are not met in the current systems.

• Work with technical teams to prioritize, plan, develop, and test the implementation of new requirements.

• Coordinate and participate in the user testing for new functionality.

Process Support (25% of time):

• Understand key business processes and support efforts to streamline and standardize these processes, by introducing automation or eliminating redundancies.

• Participate in the planning and creation of new processes as the business evolves, and as system capabilities are added.

User and Production Support (20% of time):

Respond to user questions and provide solutions for immediate issues.

Meet regularly with business user groups to understand the pain points and provide recommendations to resolve these.

Ensure all production support requests requiring IT support are prioritized to meet the needs of business stakeholders.

Data Analysis and Reports (10% of time):

• Support processes to review discrepancy reports and clean up data quality issues.

• Provide operational reports for Investor Services, Investor Relations and Compliance, as requested.

Training (10% of time):

• Provide training to power users for bug fixes, new enhancements, and new use cases within enterprise portal platforms.

Qualifications

Education & Certificates

• Bachelor's Degree, required

• Concentration in Computer Science, Information Systems, or other relevant field preferred

• Scrum certifications (e.g. Certified Product Owner) a plus.

Professional Experience

• Bachelor's Degree, required

• Concentration in Computer Science, Information Systems, or other relevant field preferred

• Scrum certifications (e.g. Certified Product Owner) a plus.

Competencies & Attributes

• Experience in writing business requirements or user stories required.

• Experience in documenting business processes required.

• Experience in software testing a plus.

• Experience training users a plus.

• Experience providing user support a plus.

Company Information

The Carlyle Group (NASDAQ: CG) is a global investment firm with $426 billion of assets under management and more than half of the AUM managed by women, across 586 investment vehicles as of December 31, 2023. Founded in 1987 in Washington, DC, Carlyle has grown into one of the world's largest and most successful investment firms, with more than 2,200 professionals operating in 28 offices in North America, Europe, the Middle East, Asia and Australia. Carlyle places an emphasis on development, retention and inclusion as supported by our internal processes and seven Employee Resource Groups (ERGs). Carlyle's purpose is to invest wisely and create value on behalf of its investors, which range from public and private pension funds to wealthy individuals and families to sovereign wealth funds, unions and corporations. Carlyle invests across three segments - Global Private Equity, Global Credit and Investment Solutions - and has expertise in various industries, including: aerospace, defense & government services, consumer & retail, energy, financial services, healthcare, industrial, real estate, technology & business services, telecommunications & media and transportation.

At Carlyle, we know that diverse teams perform better, so we seek to create a community where we continually exchange insights, embrace different perspectives and leverage diversity as a competitive advantage. That is why we are committed to growing and cultivating teams that include people with a variety of perspectives, people who provide unique lenses through which to view potential deals, support and run our business.