Business Analyst - Salesforce

Salesforce Business Analyst

Location: Houston, TX OR Morgantown, PA

Company Overview:

JB Poindexter & Co (JBPCO) is a privately held, diversified manufacturing company forecasting $2.4B in annual revenue and 9,000 team members in 2024. The nine operating subsidiaries, covering over 60 locations, are engaged in the production of commercial truck bodies, step-vans, utility trucks, funeral coaches, limousines, electric and alternative fuel vehicles, pickup truck bed enclosures, precision machining, and expandable foam plastic packaging.

For more information, visit www.jbpoindexter.com

POSITION SUMMARY:

The Salesforce Business Analyst will support Salesforce.com (SFDC) requests and projects for business units across the JBPCO family of companies, particularly in Sales and Service Clouds.

The role is responsible for documenting business requirements, recommending solutions, and supporting the implementation of solutions in SFDC. This will involve requests like user changes, configuration changes, Flows, and reports. The SFDC Business Analyst will work as part of a team, and their role on each project could be different (project manager, business analyst, administrator, and/or tester).

KEY DUTIES & RESPONSIBILITIES:

• Collect and document business requirements for assigned projects

• Create technical requirements from business requirements

• Make configuration changes in SFDC sandboxes to satisfy documented requirements

• Perform testing of SFDC changes

• Perform data mass updates using the SFDC Dataloader or Setup utilities (as applies)

• Build and maintain SFDC reports and dashboards

• SFDC help desk support - identify sources of issue raised by business users, and implement solutions, as appropriate

EXPERTISE REQUIRED/MINIMUM QUALIFICATIONS:

• Bachelor's degree

• 2+ years of experience working with Salesforce.com, ideally with Salesforce Admin Certification or Salesforce Business Analyst certification

• 2+ years working technical project management on the client side, either as a business analyst or project manager

• Strong communication skills

• Up to 30% Travel

#LI-CM3

Required Education: Bachelor's Degree

Travel Percentage: 30.0

Travel Required: Yes

Virtual Job: false