Business Analyst, Engagement

At Lineage Logistics, our six values help guide how we behave and define what we hold most important: Safe, Trust, Respect, Innovation, Bold and Servant Leadership. We all play a position that is key to the company's success. Join our Information Technology team that is growing both domestically and internationally.

We are currently seeking a Business Analyst, Engagement to join our Product Management team. In this role, you will serve as a key liaison between our Product Management team and our internal/external customers to help them get the most out of our customer experience platform, Lineage Link, primarily in two areas: product usage and feedback. You will apply your data analysis skills to evaluate usage and performance metrics across the Lineage Link work and will proactively work with internal/external customers to address any deficiencies. You will solicit, receive, and triage feedback from internal/external customers, where you will then interface with the appropriate team to address and resolve. You are a self-starter driven by curiosity and a passion to improve business execution and decision-making through technology.

Responsibilities of the Business Analyst:

• Serve as liaison between the Lineage Link Product Team and internal/external customers

• Provide data analysis and data extracts using tools such as SQL, Power BI, Jaspersoft, etc.

• Analyze information to identify usage and performance deficiencies

• Produce and distribute monthly usage and performance reports

• Work with internal/external customers to address usage and performance deficiencies

• Solicit, receive, and triage customer feedback

• Assist in creating implementation and engagement plans

• Recommends, plans, and executes engagement-related programs

• Assists with development of marketing and go-to-market plans

Required Qualifications of the Business Analyst:

• Bachelor's degree (Supply chain or STEM preferred)

• 2+ years of experience in business process analysis or related field

• Must be customer-centric and have the interpersonal skills necessary to manage business and technology relationships

• Strong analytical, critical thinking and problem-solving abilities

• Attention to detail

• Present findings and recommendations to executive stakeholders

• Ability to travel up to 30% of the time

Preferred Qualifications of the Business Analyst:

• Prior experience working in a product organization

• Ability to create and execute SQL queries to pull and analyze data

• History of leading and supporting successful projects

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.