Business Analyst

About Eleven Recruiting We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing?

We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place. Our client, an entertainment based non-profit organization, is looking for a Business Analyst Responsibilities Act as a liaison between the software company and management to analyze and document current business processes, research and recommend best practices or procedural improvements, and systemize current manual processes.

Serve as the lead IT liaison for Pension, Accounting, Contributions, Collections, Eligibility, Call Center, and Change of Address departments. Attend all pertinent meetings regarding technology solutions implementation. Serve as a member of the technology solutions steering committee.

Represent user interests in all aspects of technology solutions implementation. Ensure the availability of necessary resources during technology solutions deployment. Assist with data scrubbing, data conversion, and system testing.

Benchmark other industry health and pension plan call centers, such as PacifiCare and Blue Cross, for best practices. Coordinate and collaborate on projects with other department managers. Provide peer review for corporate communications.

Support pension-related special projects (e.g., Actuarial Valuation, Supplemental Plan Non-Discrimination testing). Participate in additional special projects as needed. Maintain regular, predictable, and reliable attendance. Accept direction and developmental guidance from the supervisor.

Work effectively with individuals at all levels. Analyze business needs to identify solutions, translating high-level requirements into detailed technical specifications. Collaborate with technical teams to ensure alignment between business goals and system capabilities.

Document functional and technical requirements, ensuring clear communication between business and technology teams. Additional Responsibilities Coordinate with the Manager of Communications/IT Liaison on the creation of website self-service features. Serve on the editorial board of the company’s employee newsletter.

Skills and Qualifications Bachelor’s degree preferred, with 7 years of business analysis experience. Proficiency in SQL and experience with platforms like Team Foundation Server (TFS) or similar tools. Proficiency in data visualization and BI tools such as:

Power BI, Tableau, etc. Excellent written and verbal communication skills, with the ability to facilitate change and drive process improvements. Critical thinking skills for analyzing and evaluating complex data.

Azure DevOps experience is a plus. Strong knowledge of multi-employer pension and health plans is a plus Physical Requirements Ability to operate standard office equipment, perform tasks that may include bending and lifting up to 10 lbs., and sit or stand for extended periods.