Business Analyst, Driver Onboarding Operations

Lyft San Francisco , CA 94118

Posted 4 months ago

At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

The Driver Onboarding team's mission is to get every driver applicant through the funnel in a friction free way by making it easier than ever to get on the road. Our team is heavily cross functional as we sit in the intersection between Product, Marketing, Ops and Driver Support. We are split into two primary teams, one focused on a concierge onboarding experience for the driver and the other focused on making sure all systems are functioning according to plan.

As key team member on the Driver Onboarding team, you'll own work streams, analyses, modeling, strategy, and business metrics that drives the growth of new drivers to Lyft's platform. We are looking for analytical talent to provide insights and actionable recommendations that will improve the driver onboarding experience and help our team make better business decisions.


  • Develop frameworks and deliver analyses to guide decision-making and ruthless prioritization across functions

  • Uncover new areas of opportunity and leverage to scale our Driver onboarding program

  • Manage, build and automate models and reporting to provide regional and national teams with actionable insights on volume, efficiency, and driver experience

  • Present findings, recommendations, and results to senior leadership

Experience & Skills:

  • Ability to independently break down large datasets and synthesize inputs from multiple sources

  • Advanced financial and scenario modeling skills

  • Strong product and user experience sense

  • Ability to craft a compelling story and concisely present recommendations across teams and levels

  • Proven ability to influence, negotiate and inspire others in a matrixed environment

  • Excellent organization, planning skills, and attention to detail

  • Balance between intellectual curiosity and the desire to roll up your sleeves and execute

  • 3+ years experience in management consulting, investment banking, corporate strategy, or equivalent analytical role in a high growth startup

  • BA in Economics, Computer Science, Mathematics or Engineering. MBA a plus

  • Proficiency in SQL or a desire to learn

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.

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Business Analyst, Driver Onboarding Operations