Business Analyst

Job Description Job Description Description: As a Business Analyst, you will leverage your technical knowledge of our software, customer needs, and operational dynamics between Digital Operations, IT, and Conversion, to manage essential business activities and support the development and execution of the program business strategy.

This position will perform research, analyze information, present findings, recommend changes, and take actions based on various factors to solve problems and improve business outcomes. The ideal candidate will have proven experience in a business management or consulting role, have an analytic mindset, and excellent interpersonal skills to produce results with cross-functional collaboration. You must be a creative and results-driven thinker and an excellent problem solver.

Requirements: Provide a broad range of support and services to internal and external stakeholders to ensure business requirements are met and client expectations are exceeded. Reviews and validates business requirements including; site documentation, site setup, configuration tasks, custom reporting tools are established. Monitor development and help facilitate implementations while avoiding unintended downstream consequences as a result of changes or enhancements Supports the PMO’s development and maintenance of common processes, procedures and documentation across all Programs/Projects to ensure strategic business initiatives are being incorporated into day-to-day business activities.

Analyze business processes across all DOMA’s Programs and Projects and identify and suggest improvements via process re-engineering or automation via technology. Subject matter expert in the DX, with an in-depth understanding of how our customers can best utilize the platform. Manage and maintain user accounts, access controls, and permissions within DOMA’s offered platforms, in accordance with company policies and best security practices.

Create standard operating procedures related to operational processes in our technical environment. Performs or assists with customer demos and training. This position will work closely with Operations, IT/DEV, and Conversion to provide Program/Project support to existing customers whenever a customers’ existing scope expands, or quality / technical issues arise.

Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes. Supports implementation and evaluation of business process changes or a portion of a larger initiative. Primary interface between existing customers and IT/Dev on all issues related to DX application issues, concerns, or client requests for new, revised or improved technology requests.

Analyze business processes of both new and existing customers and map those processes to services within our cloud SaaS platform, the DOMA Experience (DX). Serve as escalation point if an issue rises above tier I helpdesk support. Responsible for understanding and evaluating the scope of the client’s request and as required lead requirements gathering sessions, business rules validation, development and approval of Statements of Work and coordinating completion of pricing Levels of Effort. Other duties as assigned.

Qualifications Bachelor's degree required and at least three years of experience as a Business Analyst in a software development environment preferred. Ability to achieve a working knowledge of DOMA core solutions as well as functional groups such as Production, Accounting, Contracts, Quality, etc. Must demonstrate technical writing expertise.

Ability to transform high-level, business requirements into detailed function specifications. Advanced skill level using standard Microsoft Office Suite software such as MS Project, Excel, Word, Outlook, SharePoint, etc. Ability to develop and document repeatable processes to be used on all projects.

Familiar with system life cycle processes and especially with all aspects of software testing to include system, integration, and regression testing as required. Identifies and documents system deficiencies and recommends solutions. Understands Internet, Intranet, Extranet and client/server architectures.

Knowledge of legacy and web-based systems interface. Additional Requirements Proven proficiency troubleshooting in SaaS environments, showcasing strong analytical skills with the ability to identify root causes of issues and implement timely solutions. Excellent project management skills: self-directed and capable of working effectively in a highly kinetic environment.

Excellent communication skills: able to facilitate your own meetings as necessary, comfortable working with all levels of the organization and ability to communicate technical issues and solutions clearly to both technical and non-technical stakeholders. Excellent organizational and time management skills. Ability to multitask efficiently while still providing a high level of service.

Must demonstrate an ability to lead and influence a diverse team of external and internal stakeholders and contributors to achieve milestones and end objectives. Ability to engage various stakeholders to discuss, formulate and obtain: technical inputs, business requirements, schedules, issue resolution, identification of resources, etc. Ability to influence collaborative relationships amongst customers, internal/external technical SME's and functional groups.

Must be eligible to obtain and maintain proper Security Clearance for work being performed. Work Environment/Physical Demands The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is an office position. While performing the duties of this job, the employee regularly works in a climate-controlled environment. Candidates must be able to sit, read, work on a computer, and watch a computer screen for extended periods of time.

Occasionally required to stand, walk, use hands and fingers, kneel or crouch. DOMA Technologies is an equal employment opportunity / affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military and veteran status or any other characteristic protected by applicable law. DOMA Technologies believes that diversity and inclusion among our teammates is critical to our success and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you need assistance or an accommodation due to a disability, you may contact us at 757-306-4920 or hrdomaonline.com