Business Analyst DE (Phi (Phi T & S-Bus (Accounting/Finance) Support)

Pepco Energy Services Christiana , DE 19702

Posted 2 months ago

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

Focus of this role is to support the PHI Transmission and Substation project closing process utlizing prior Accounting/Finance exp and/or education.


Perform general analysis and prepare reports to support business operations. Conduct modeling, forecasting, trending, variance analysis, business case development, and other general financial and operational analysis. Monitor and coordinate activities to support operational performance management (e. g. , safety, reliability, service level, productivity, etc. ).Research and provide statistical financial and operational information. Track, maintain, analyze and provide current information on the operations business scorecard or key performance indicators (KPIs). Develop and organize performance reports for both internal and external use. Contribute to the development of short-term and long-range business planning. Provide analytical and operational support to the business unit.

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


  • Support and contribute to the development of short-term and long-range business planning. Conduct modeling, forecasting, trending, variance analysis, business case development, and other financial and operational analysis (e. g. , operational effectiveness, budget, resource, workload, workforce and capacity utilization, competitor, etc. ).

  • Provide statistical information to ensure the most effective utilization of personnel, equipment and/or materials for business operations.

  • Monitor and coordinate activities to support operational performance management (e. g. , safety, reliability, service level, productivity, etc. ).

  • Track, maintain, analyze and provide current information on the operations business scorecard or key performance indicators (KPIs).

  • Perform analysis of the operations cost elements to ensure effective and efficient operations.

  • Prepare and analyze detailed standard and non-standard reports.

  • Develop, organize and present detailed performance reports for both internal and external use.

  • Provide analytical and operational support to the business unit.



  • Bachelors degree in Business or Engineering AND 2-5 years related business experience, or in lieu of Bachelors degree, a minimum of 6-10 years relevant business experience is required.

  • General understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e. g. , asset management, electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs, transmission operations and planning).

  • General proficiency in standard software applications (e. g. , Microsoft Word, Excel, Access, PowerPoint, Project), specialized business technologies and applications (e. g. , workforce management, project management, PassPort, Brio, CIS, EPS, Business Objects, SAP planning, business modeling, forecasting, voice response unit, automatic call distributors, work management, outage management) to retrieve and analyze data in support of business needs.

  • Ability to provide general analysis and apply managerial accounting concepts, customer intelligence gathering, forecasting, staff planning, scheduling, analytical and statistical problem solving, financial, accounting, business and budget analysis.

  • General analytical skills for project evaluation including analysis of projects with economic, financial, risk and decision analysis.

  • Experience in business case development and ability to effectively present business cases to business unit leadership.

  • Customer driven with good oral and written communications skills and general analytical, problem solving and project management skills.

  • General knowledge of the practices, procedures and principles of performance analysis (trending, root cause and gap analysis) benchmarking and audit compliance.

  • Ability to analyze organizational data and problems, interpret and recommend alternative courses of action, and implement intervention strategies to attain performance targets.


  • Bachelors degree (Accounting or Finance) and some relevant post-undergraduate coursework.

  • Prior Expereince with Accounting or Finance duties.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Success Analyst


Posted 3 days ago

VIEW JOBS 5/13/2021 12:00:00 AM 2021-08-11T00:00 <p><strong>POSITION PURPOSE:</strong></p> <p>As a Customer Success Analyst, you are an important member of Ntirety’s Customer Success team.</p> <p>You will be Responsible for leading insights into both Transactional and Relational Net Promoter Score (NPS) customer satisfaction program and analyzing customer data to improve the overall customer experience. You will also be tasked with tracking and maintaining insights into customer churn through consistent interaction with the Sales Executive and Customer Success Manager teams.</p> <p>The ideal candidate will have experience with Providing Excellent Customer Service, Data Analysis and Net Promotor Score. They should possess technical, business and communication skills. This person should also function as a business analyst and be comfortable meeting with different business units to gather and define requirements.</p> <p></p> <p><strong>ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:</strong></p> <ul> <li>Create and maintain all communication to clients regarding RNPS surveys</li> <li>Create new monthly surveys to be completed by customers on a quarterly basis</li> <li>Create, review, and maintain all NPS data</li> <li>Create presentations for internal meetings and reporting purposes</li> <li>Reach out to clients via phone and email regarding the feedback provided</li> <li>Hold all owners of detractors accountable for ensuring the customer issue is being addressed and corrected</li> <li>Assist the Director of Customer Success in creating standard operating procedures and internal processes related to the NPS program</li> <li>Prepare internal reports and analysis based on data from RNPS and TNPS</li> <li>Work with Director of Customer Success to perform trend analysis and any other NPS data review that may be needed/requested from the management team</li> <li>Develop and maintain reports based on customer health</li> <li>Create and hold weekly meetings with stakeholders to ensure that items identified for improvement are being addressed</li> <li>Create and hold monthly Governance meetings presenting overall employee health to the Senior Leadership Team </li> <li>Make recommendations to improve efficiencies through identification or development and adoption of best practices</li> <li>Help determine the most significant contributors to overall customer health and learn how to configure a customer health scorecard that reflects the customer data</li> <li>Create a cadence with Sales and Customer Success to identify potential churn risks</li> <li>Track customer churn and create necessary reports showing the information</li> <li>Other duties as assigned</li> </ul><p><strong>Requirements</strong></p><p>· BA/BS in Business or closely related field, preferred; may consider applicants with equivalent combination of education, training and expertise</p><p>· Understanding of Customer Success</p><p>· Understanding of Net Promotor Score (NPS)</p><p>· Highly organized and able to multi-task.</p><p>· Takes high degree of ownership of their work.</p><p>· Excellent communication and interpersonal skills.</p><p>· High computer literacy and ability to learn new software.</p><p>· Proficient in MS word, excel and related computer applications.</p><p>· Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)</p><p>· Ability to work independently.</p><p>· Understanding API &amp; S3 setup within Gainsight, preferred.</p><p>· Salesforce administrator experience (SFDC Admin certification ideal)</p><p>· Passion for providing excellent level of service.</p><p><strong>Benefits</strong></p><p><strong>Ntirety is an Equal Employment Opportunity / Affirmative Action Employer (EEO/AA).</strong></p> <p><strong>Ntirety </strong><strong>offers</strong><strong>a</strong><strong>competitive</strong><strong>salary</strong><strong>and</strong><strong>benefits</strong><strong>including</strong><strong>Paid</strong><strong>Time</strong><strong>Off, FREE Medical to Employees, Dental,</strong><strong>retirement</strong><strong>plan with 401(k) match</strong><strong>,</strong><strong> and</strong><strong>much</strong><strong>more.</strong><strong>If</strong><strong>you</strong><strong>are</strong><strong>interested</strong><strong>in</strong><strong>joining</strong><strong>a</strong><strong>profitable, growing,</strong><strong>and</strong><strong>dynamic</strong><strong>company,</strong><strong>we</strong><strong>want</strong><strong>to</strong><strong>hear</strong><strong>from</strong><strong>you! </strong><strong>Ntirety </strong><strong>is</strong><strong>an</strong><strong>Equal </strong><strong>Opportunity</strong><strong>Employer</strong><strong>and</strong><strong>does</strong><strong>not</strong><strong>discriminate</strong><strong>on</strong><strong>the</strong><strong>basis</strong><strong>of</strong><strong>race,</strong><strong>color,</strong><strong>religion, sex,</strong><strong>age,</strong><strong>national</strong><strong>origin,</strong><strong>disability,</strong><strong>veteran</strong><strong>status, sexual</strong><strong>orientation,</strong><strong>or</strong><strong>any</strong><strong>other classification</strong><strong>protected</strong><strong>by Federal,</strong><strong>State</strong><strong>or</strong><strong>local</strong><strong>law.</strong></p> <p></p> <p><strong>Ntirety </strong><strong>thanks all candidates for their interest; however, only shortlisted candidates will be contacted.</strong></p> <p></p> Ntirety Newark DE

Business Analyst DE (Phi (Phi T & S-Bus (Accounting/Finance) Support)

Pepco Energy Services