Business Analyst

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Business Analyst

About the Role:

Reporting to the IT Manager, the Business Analyst is responsible for coordinating user requests and/or program initiatives for new or modified application programs. The business analyst determines the implementation requirements of any project, report, database requests and provide the deliverables time and provides application design and development support as well as user acceptance testing. Also, the business analyst is expected to be the liaison between our operations and our client and other vendors related to system issues and/or system defects; therefore, it is expected for the business analyst to understand the daily business process. In addition, business analyst designs and develops reports for program and contract monitoring. Qualified candidates will bring forward innovative strategies for operational improvements.

Responsibilities:

• Responsible for creating, executing, and maintaining operational databases and reports.

• Develop detailed understanding of business processes and application software.

• Participates in the design of application software based on business requirements and processes. Evaluate the effectiveness of current systems and identify the need for improvements along with recommending solutions.

• Create effective, efficient test plans and perform complete testing that result in accurate processing of all data.

• Coordinate and write manuals to describe for users the installation and operating procedures for computer programs.

• Analyze and resolve problems with operations and application, including being a liaison to clients.

• Conversion of project specifications into functional specifications, including the use of flowcharts and diagrams that show detailed instructions and logical steps for conversion to programming specifications. Apply knowledge of computer programming techniques and computer languages.

• Formulate plans outlining steps required to develop programs, using structured analysis and design. Submit plans to management and users for approval.

• Prepares monthly operations calendar.

• Other duties as assigned.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of Microsoft Access; especially as a front-end reporting tool

• Proficiency in Excel a must

• Knowledge of SQL (Oracle/SQL Server). Oracle PL/SQL desired

• Knowledge of HTML and Web Page desired

• Ability to organize work, set priorities, remain flexible and adapt to change.

• Demonstrated strong written and verbal communication skills.

• Ability to problem solve through analysis and ongoing feedback.

• Ability to achieve results through knowledge, commitment, and attention to detail and to meet established deadlines.

• Ability to work with limited direction.

• Ability to be the liaison with other vendors and our client by understanding the business flow of our organization and our current operations process.

• Bachelor's Degree in Information Services, Computer Science or related field or Associates Degree in similar field with 5 years' experience. Minimum of 1 to 2 years' work experience in application development ideally including 1 year of application design experience or 3 years in general business experience with demonstrated progressive technical skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, machines, or controls; and reach with hand and arms. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office setting. The noise environment is usually quiet.

• Overtime, days, evenings, and some weekend hours. Travel as needed. Fast pace.

Flexible Working:

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You:

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

• Retirement Savings: We will support you as you save for your future.

• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

• Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.

Join Us:

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

Bring your authentic self to work

Grow and thrive, both personally and professionally

Make a difference with our clients, in our communities, and with the millions of people we support

When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $63,525- $82,500.

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.