Business Analyst / Child Support Analyst

Conduent Incorporated New Castle , DE 19721

Posted 2 months ago

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Provides functional and analytical support for requirements validation, design and financial activities. Develops and modifies project deliverables and system documentation. Designs online functionality and batch programs, as well as system reports including modification of existing reports. Develops system interfaces.

Work Responsibilities:

  • Performs definition of user functional requirements by translating development and/or maintenance requirements into specifications

  • Performs system analysis activities as directed by project management

  • Elicits, analyzes, specifies, and validates business needs of project stakeholders

  • Creates screen prototypes

  • Prepares report to track quality, quantity, and efficiency

  • Identifies business rules to implement policy and create decisions tables

  • Creates interface and batch design

  • Documents system processes and procedures

  • Develops systems documentation and ensures updates conform to DHSS and Conduent standards

  • Designs and modifies test cases and scenarios

  • Assists in training, as requested

  • The position is in New Castle, DE. However, due to the Covid-19 economic and office impact, the work is currently being performed at home-(until future office call-back)

Qualifications and Experience:

  • Minimum two years' experience as a business analyst or systems analyst or related work

  • Bachelor's degree or equivalent related experience

  • Clear communication, particularly written communication

  • Knowledge of project life cycle

  • Experience creating logical process flow diagrams

  • Ability to perform and present root cause and downstream effects analysis

  • Experience developing use cases and designing screens

  • Skill and confidence in leading design discussions with users

  • Ability to communicate between users and technical team members

  • Ability to develop and execute system test scripts and document test results

  • Human services, and more specifically, child support enforcement experience is preferred


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

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Business Analyst / Child Support Analyst

Conduent Incorporated