Alphanumeric is hiring a BUSINESS ANALYST to work in Cary, NC.
NOTE: This is a 4-6 month, contract to DIRECT HIRE opportunity with our client. Candidates must be eligible to work for ANY employer in the United States to be considered for this career opportunity.
This position works with the product manager to analyze and understand customers' business problems, translate them into requirements for development, and coordinate acceptance and launch of solutions that solve those problems in a compelling way.
30% - Drive the Agile software development effort by acting as the voice of the customer to define and clarify user stories with the development teams through continual team collaboration, business acceptance testing, making quality decisions, and taking responsibility for the overall development team success.
-Classify and prioritize bugs
Writes user stories
20% - Facilitate requirement resolution among multiple and conflicting parties (AAR) or interface with stakeholders to obtain requirements (Commercial and Central). The user stories will include the business logic, requirements, expected behavior and user acceptance criteria. The Business Analyst will test the user story and sign off on the business functionality completeness.
20% - Elicit business goals and collaborate with business owners and subject matter expects to develop new product ideas. Identify potential solutions to business problems by applying technical and non-technical analysis. Assist the Product Manager in developing road maps that include these new product ideas.
20% - Provide third level support to the product support team as the product subject matter expert. Analyze and assess data usage and product performance for maintenance prioritization.
10% - Continually prioritize work within the budget, level of effort and opportunity costs constraints by leveraging customer, product support, internal IT and other stakeholder interests. Work can be defined as user stories, features, new products, projects or a process improvement.
Product Launch/ Releases: -Lead launch plans and servicing requirements; confirm that the new releases function as intended and there is no negative impact to existing functionality.
-Provide Customer Service and Product Support training.
-Develop customer communication plans.
Author and manage business rules and workflows.
Understand internal and external dependencies for assigned products (1 to 5).
Project approval cycle (gaining consensus from key stakeholders)
Ad hoc analysis and reporting
Multi-day, in-person meeting planning and logistics (AAR)
Review and update release build documents
Act as business representation for release pre-implementation meetings
Attend and contribute to face-to-face customer meetings
Attend off-site conferences and trade-shows
Participate in product maintenance review, research, development, and testing
Support on-boarding for new team members
Create and maintain documentation of business processes and application user guides
Support the product manager in the daily activities and operation of product lines, projects and customer interactions.
Conduct market research and business intelligence analysis around new product lines and profitable opportunities.
Participate in root cause analyses for product performance.
Actively participate in continuous improvement processes
Other duties as assigned
Successful Product Launches as determined by the customer base
Principles & Values List examples of how position displays and supports Principles & Values
Collaboration: We collaborate with our teams and our customers to get the job done, respecting individual ideas and contributions and moving forward in pursuit of shared goals.
Results: We deliver on our promises to create value for the freight rail industry through talented people, good ideas, business leadership, and great technology.
Service: We serve the changing needs of our customers and our industry to enhance the value they bring to our community, the environment and our economy.
Strong ability to manage multiple activities in a deadline-oriented environment; highly organized and flexible.
Confident in building customer and industry relationships
Strong research skills with an attention to detail.
Exceptional listening, verbal and written communication skills.
Strong Microsoft Office skills
Experience in analysis, basic statistical analysis; must be able to write basic SQL queries
Ability to work independently and jointly in unstructured environments in a self-directed way.
Ability to take a leadership role on projects and with customers
Strong facilitation and conflict resolution skills.
Experience in technical messaging formats.