Business Analyst

Aetna Inc. Phoenix , AZ 85002

Posted 2 weeks ago

Job Description:


For the Meritain Client Management organization, this person creates and executes specific deliverables and activities as part of a team assigned for business technology needs alongside IT and other key technological areas. Key contributor to overall project success.

Fundamental Components:

  • Performs analysis and translates business needs to create high-quality Business Requirements and Functional Specifications documentation within specified time frames to solve moderately complex problems (multiple interfaces with other systems within a business unit) considering all impacted components from an end-to-end perspective.

  • Ensures end-to-end traceability of requirements is complete.

  • Applies specific functional and/or business expertise to perform assigned tasks and develop specific project deliverables.

  • Conducts impact analysis of technology changes on business processes and existing technology.

  • Competent to work with minimal supervision in a technical capacity on most phases of the business systems analysis.

  • Contributes to the review of Test Planning and Test Execution strategies.

  • Creates the appropriate User-Interface Model(s) to support projects.

  • Develops business workflow diagrams.

  • Assists in the development of data models and interface design specifications.

  • Documents, tracks, and resolves issues related to data quality.

  • Contributes to the design and mapping of data conversion strategies.

  • Participates in collaborative system and data design sessions with the user community, technical architecture resources, and development resources.

  • Internal system maintenance for Salesforce and SharePoint for the Client Management Organization

Issue resolution for the DG, Meritain Connect, Salesforce and SharePoint.

  • Adheres to APLC or AGILE project management methodology by utilizing internal procedures and tools and identifying areas for methodology improvement.

  • Develops Product Overviews, FAQs, Tool Glossaries, system training material, and system user documentation to support implementation activities.

  • Creates appropriate communication materials are documented and distributed appropriately.

  • Guides and advises less-experienced Business Analysts.

  • System training when appropriate for DG, Meritain Connect, Salesforce and SharePoint


  • Must possess sound knowledge of structured IT application development lifecycles, methodologies inclusive of Use Case tools.

  • Ability to successfully interact with members, medical professionals and health plan and government representatives.

  • 3+ years Business Analyst experience.

  • DG (Meritain Claims System) Experience.

  • Salesforce Experience.


  • The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


  • Functional
  • Information Technology/Application maintenance & support/1-3 Years
  • Functional
  • Information Technology/Research/1-3 Years
  • Functional
  • Information Technology/Data / info management & architecture/1-3 Years


  • Technical
  • Desktop Tools/Microsoft Visio/1-3 Years/End User
  • Technical_Experience/Technical_Focus/1-3 Years/End User


  • General Business/Ensuring Project Discipline/ADVANCED
  • Leadership/Driving a Culture of Compliance/FOUNDATION
  • Technology/Leveraging Technology/ADVANCED


  • Technology/Selecting and Applying Technology Solutions/ADVANCED
  • Leadership/Creating Accountability/FOUNDATION
  • Technology/Justifying the Business Case/ADVANCED


The Client Management Organization is instrumental in the client relationship ensuring that we are servicing ever aspect of clients needs. Responsible for growth, retention and servicing, this team is a dynamic workforce dedicated to simplifying the client experience and building brand loyalty. The Client Management Organization purpose statement:

Our purpose is to cultivate lasting relationships with our clients and brokers built on trust and collaboration by understanding and anticipating their needs, simplifying their experience, and delivering a client-specific health strategy that positively impacts the total cost of care.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

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Business Analyst

Aetna Inc.