Business Analyst 3

Neighborhood Health Plan Somerville , MA 02143

Posted 5 months ago

The Business Analyst will play an important role in understanding cross-functional stakeholder needs, facilitating the negotiation of requirements amongst these stakeholders, identifying the current- and future-state business processes and systems, helping the business stakeholders envision the future and how their work will need to change to support the future, creating, analyzing, and validating detailed functional specifications, facilitating design sessions with the development team for developers to define the solution and delivering elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.

The Business Analyst will have 3 years of practical experience as an analyst, with repeated practice performing business analysis in a variety of complex situations. The Business Analyst will additionally have 1-2 years' prior experience working with and analyzing data using SQL.

Essential Functions:

  • Consults with key business partners to understand current business operation and recommend future processes and systems enhancements to improve business process and productivity.

  • Collaborates with program support team to deliver project work, escalating issues, communicating priorities and controlling scope.

  • Elicits, gathers, creates and documents business requirements as part of the project lifecycle.

  • Identifies, defines and documents new business process workflows using industry standard analysis approaches.

  • Develops business needs analysis documentation for project teams, development teams and participates in various stages of data and requirement analysis as part of the project lifecycle.

  • Works closely with cross-functional teams to assure coordination of efforts, timing, priority and impact on assigned projects.

  • Collaborate with AllWays Health Partners stakeholders and vendors and/or consultants to assure timely, cost effective project delivery.

  • Develop RFP/ RFI, lead vendor identification and facilitate vendor evaluation.

  • Works within project deadlines, schedules and multiple competing priorities.

  • Communicates effectively with end-users to convey schedules, dates, priorities, needs, project related information and escalate issues, as needed.

  • Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.

Department Specific/Non-Essential Functions:

  • Other duties as assigned with or without accommodation.

Working Conditions and Physical Effort:

  • Typical office environment.

Required:

  • Bachelor's Degree or the equivalent combination of training and experience.

  • 3 to 5 years direct working experience as a Business Analyst.

  • 1-2 years' data analysis experience using SQL- Ability to perform and execute querying/reporting functions.

  • Experience working with Microsoft Office Suite and analysis tools (Visio, Word, Excel, and SharePoint).

Preferred/Desired:

  • Knowledge of Agile techniques, theory and practices

  • Healthcare domain knowledge, Claims Processing, Financial Systems and/or Healthcare Information Technology experience preferred.

  • Cognizant product experience: QNXT and CCA desired.

  • Electronic Data Interchange (EDI) experience desired.

Preferred Qualifications:

  • Ability to manage multiple deliverables and work well in fast-paced and high-pressure situations.

  • Very socially-focused requiring customer-focused attitude.

  • Build and maintain collaborative relationships.

  • Facilitate decision-making processes between business and IT resources to build consensus.

  • Excellent interpersonal, verbal and written communication skills including a consultative communication style

  • Be comfortable working in a one-on-one or in a team environment and lead by example.

  • Understand project objectives and how systems support business areas.

  • Strong understanding of industry standard Business Analysis techniques.

  • Comprehensive working knowledge of the System Development Life Cycle (SDLC).

  • Strong processes and data analysis skills.

  • Ability to gather, analyze, and document requirements from business users and relay information to project teams for systems and/or business process development.

  • Experience creating workflows, user stories, post-production support documentation and assist with developing training material as needed.

  • Ability to conduct impact assessments of new requirements on an existing business process.

Incumbent/Candidate Profile:

  • Accountable for delivering high quality work

  • Respects the talent and unique contribution of every individual, culture and ethnic group and treats all people in a fair and equitable manner.

  • Exercises self-awareness; monitors impact on others; is receptive to and seeks out feedback; uses self-discipline to adjust to feedback.

  • Demonstrates AllWays Health Partners Core Values of Service Excellence, Quality Care, Diversity, Responsibility and Relationships.

Certification or Conditions of Employment:

  • Pre-employment background check
  • CORI background check

The above statements are intended to describe the general nature and complexity of the work being performed by personnel assigned to this classification, and do not represent an exhaustive list of all tasks, duties, and responsibilities required of personnel assigned to this position.


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