Business Advisor Manager

Zillow New York , NY 10007

Posted 8 months ago

About the teamZGNYC is on a mission to build a region with the largest, most successful agents in the country by confidently challenging our clients to achieve their goals and grow their business exponentially through a comprehensive and dedicated investment in the Zillow Group process.

About the role

We are looking for a Business Advisor Leader to help lead our Premier Agent Team! This position is located in our New York office and will be responsible for the development of our growth, client strategy, and most importantly our world-class team. This role is tasked with the overall performance of a team of Regional Business Advisors. Business Advisors are tasked with growing revenue and reducing churn from our existing clients through driving engagement and product adoption from training/coaching as well as building and maintaining strong relationships to support the success of our clients.

  • Lead from the front by operating within Zillow Group's Core Values

  • Meet and exceed growth and retention goals on a monthly and quarterly basis

  • Drive and maintain daily activity benchmarks including outbound calls, quarterly business reviews, and onboarding

  • Schedule and conduct 1-on-1s with team members

  • Provide constant, detailed and customized coaching to direct reports

  • Hold team members accountable and help facilitate their professional growth

  • Closely work with the training team to provide ongoing training and ensure its adoption

  • Ensure correct usage of Salesforce and adherence to our Business Advisor best practices

  • Collaborate with the sales operations team to improve identification of high churn accounts

  • Report team's performance on a weekly basis and run team meetings

  • Support sales leadership with ad hoc projects and initiatives

  • Prospect / Customer Experience: you have experience building organizations that delight prospects and customers throughout the entire client life-cycle understand all components of customer acquisition, retention, renewal, and upgrade within a subscription model business

  • Going in-market and meeting face-to-face with VIP clients to educate, motivate and engage them on the Zillow Group platform

  • Becoming an authority in the local real estate landscape as it pertains to top real estate professionals, teams, brokers, and brokerage houses

Who you are

  • 3+ year's leadership experience preferred ideally across a range of sales & product environments (especially in the technology or media industries), including SAAS organizations with a large, outbound sales team that drives transactional volume

  • Natural leader - you excel at getting people aligned to a plan and motivating teammates

  • Customer focused your clients are your North Star and their experience is your top priority

  • Ambitious - you set goals, track progress and urge competition within the team

  • Forward-looking - you are open to feedback and willing to move fast on a new approach

  • Data-driven - you are strategic in your decisions and consider the business as a whole

  • Attentive to detail - you are thorough and shine when tasked with complicated assignments

  • Disciplined - you can identify and solve problems with minimal oversight

  • Deal saver you have excellent retention skills with the ability to save deals when needed

  • Supportive conducting yourself in a manner consistent with the ZG's Core Values

  • Student of the industry you stay on top of the real estate industry, including trends, best practices and changes in the regulatory environment, etc.

  • Information based decision making you will have the flexibility to test and iterate on campaigns

  • Consistent track record of delivering business results based on continuous iteration & experimentation

Get to know usZillow Group houses a portfolio of the largest and most vibrant real estate and home-related brands on the web and mobile. Our mission is to build the largest, most trusted and vibrant home-related marketplace in the world.

Zillow Group is owned, fueled and grown by innovators who help people make better, smarter decisions around all things home. We encourage one another at every level, and our efforts are supported by employee-driven, world-class benefits that enable us to enjoy our lives outside the office while building fulfilling careers that impact millions of individuals every day.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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Business Advisor Manager