Business Advisor Manager

Zillow New York , NY 10007

Posted 8 months ago

About the teamZGNYC is on a mission to build a region with the largest, most successful agents in the country by confidently challenging our clients to achieve their goals and grow their business exponentially through a comprehensive and dedicated investment in the Zillow Group process.

About the role

We are looking for a Business Advisor Leader to help lead our Premier Agent Team! This position is located in our New York office and will be responsible for the development of our growth, client strategy, and most importantly our world-class team. This role is tasked with the overall performance of a team of Regional Business Advisors. Business Advisors are tasked with growing revenue and reducing churn from our existing clients through driving engagement and product adoption from training/coaching as well as building and maintaining strong relationships to support the success of our clients.

  • Lead from the front by operating within Zillow Group's Core Values

  • Meet and exceed growth and retention goals on a monthly and quarterly basis

  • Drive and maintain daily activity benchmarks including outbound calls, quarterly business reviews, and onboarding

  • Schedule and conduct 1-on-1s with team members

  • Provide constant, detailed and customized coaching to direct reports

  • Hold team members accountable and help facilitate their professional growth

  • Closely work with the training team to provide ongoing training and ensure its adoption

  • Ensure correct usage of Salesforce and adherence to our Business Advisor best practices

  • Collaborate with the sales operations team to improve identification of high churn accounts

  • Report team's performance on a weekly basis and run team meetings

  • Support sales leadership with ad hoc projects and initiatives

  • Prospect / Customer Experience: you have experience building organizations that delight prospects and customers throughout the entire client life-cycle understand all components of customer acquisition, retention, renewal, and upgrade within a subscription model business

  • Going in-market and meeting face-to-face with VIP clients to educate, motivate and engage them on the Zillow Group platform

  • Becoming an authority in the local real estate landscape as it pertains to top real estate professionals, teams, brokers, and brokerage houses

Who you are

  • 3+ year's leadership experience preferred ideally across a range of sales & product environments (especially in the technology or media industries), including SAAS organizations with a large, outbound sales team that drives transactional volume

  • Natural leader - you excel at getting people aligned to a plan and motivating teammates

  • Customer focused your clients are your North Star and their experience is your top priority

  • Ambitious - you set goals, track progress and urge competition within the team

  • Forward-looking - you are open to feedback and willing to move fast on a new approach

  • Data-driven - you are strategic in your decisions and consider the business as a whole

  • Attentive to detail - you are thorough and shine when tasked with complicated assignments

  • Disciplined - you can identify and solve problems with minimal oversight

  • Deal saver you have excellent retention skills with the ability to save deals when needed

  • Supportive conducting yourself in a manner consistent with the ZG's Core Values

  • Student of the industry you stay on top of the real estate industry, including trends, best practices and changes in the regulatory environment, etc.

  • Information based decision making you will have the flexibility to test and iterate on campaigns

  • Consistent track record of delivering business results based on continuous iteration & experimentation

Get to know usZillow Group houses a portfolio of the largest and most vibrant real estate and home-related brands on the web and mobile. Our mission is to build the largest, most trusted and vibrant home-related marketplace in the world.

Zillow Group is owned, fueled and grown by innovators who help people make better, smarter decisions around all things home. We encourage one another at every level, and our efforts are supported by employee-driven, world-class benefits that enable us to enjoy our lives outside the office while building fulfilling careers that impact millions of individuals every day.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Human Resources Business Advisor Senior Associate

Kpmg

Posted 2 days ago

VIEW JOBS 11/11/2019 12:00:00 AM 2020-02-09T00:00 Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Senior Associate, HR Business Advisor (Tax) to join our Human Resources organization. Responsibilities: * Provide support to the Tax HR Business Advisors in the East Region (specifically NEUNY, NY Metro, NYFS and East regional service line support for International Tax) and work directly with National Tax Human Resources Director on special national Tax projects * Prepare, analyze, and distribute a variety of reports including turnover, employee engagement surveys, and assist with employee-related processes * Support and participate in the annual performance development processes, including interim, year-end and compensation planning * Work on special projects, developing project plans and managing through implementation and follow-ups Qualifications: * Minimum three years of progressive Human Resources experience, preferably in a professional services environment * Bachelor's degree from an accredited college or university, preferably in Human Resource Management, Organizational Development, or Business Administration or relevant work experience * Comprehensive understanding of HR principles; in-depth knowledge of HR-related laws and regulations * Proficiency in Microsoft Office Suite including Outlook, Microsoft Word, PowerPoint, and Excel with knowledge of PeopleSoft * Strong verbal and written communication, problem-solving, presentation and facilitation skills with the ability to develop clear and concise written communications and prepare performance documentation * Ability to build and maintain relationships with the firm's partners and employees KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. Kpmg New York NY

Business Advisor Manager

Zillow