Business Account Manager

Wow! Charleston , SC 29402

Posted 2 months ago


Responsible for managing and growing WOW's Business Services existing customer base including complex coax accounts and transactional fiber accounts up to $7,500 per month in billing

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Renew customer contracts to protect and grow existing revenue streams

  • Maintain regular account contact to ensure positioning and alignment of WOW! Business Services with assigned accounts

  • Initiate and assist in delivering proposed solutions to meet the needs of the assigned customers as it relates to Voice, Data, or other Business Services products such as Data Center products and hosted voice services

  • Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise

  • Manage, cultivate, and execute the delivery of sales and services to accounts in the WOW! markets

  • Perform comprehensive quarterly customer review meetings to ensure a high level of customer experience

  • Introduce new WOW! products and services to existing customer accounts

  • Work effectively with the Network Operations Center (NOC) and identify why issues occurred, and communicate our game plan on the solution to fix the issue with the customer


  • Bachelor's Degree or 3-5 years equivalent job experience in the telecommunications industry with 1-3 years of successful sales experience

  • Ability to create relationships with internal and external customers

  • Excellent verbal and written communication skills

  • Must be able to present effectively in front of groups both technically and non-technically oriented

  • Must be self-motivated and results-driven, as demonstrated by previous work experience

  • Must possess the ability to analyze and solve problems arising through customer interaction

  • Must possess ability to operate in a team environment

  • Proficiency with Microsoft products, including Word, Excel, PowerPoint

  • Ability to use and or learn

  • Ability to learn billing software systems

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to talk and hear

  • Travel is required

  • Required to use hands to type, handle objects and paperwork

  • Must be able to work in inclement weather

  • While performing the duties of this job the employee is required to have and maintain a valid driver's license and driving record that meets the standards of our insurance company

  • Regularly required to climb, walk, sit and stand for the majority of the work week

  • Required to walk on uneven ground, carry sales materials necessary to perform in home sales, and occasionally lift up to 50 lbs., e.g. boxes of sales and marketing materials, display objects, etc.

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Business Account Specialist

Verizon Communications

Posted 2 weeks ago

VIEW JOBS 1/9/2019 12:00:00 AM 2019-04-09T00:00 What you'll be doing... You'll be part of our Business to Business sales team building our client-base and making our current customers even happier. You'll have responsibility for prospecting, selling, sales support, and problem resolution for business accounts in your area. The client experience will be in your hands as you interact with customers and prospects to drive revenue growth and business success while ensuring first-class customer service. * Hunting for new business and partnering with the sales team to close the sale. * Finding ways to expand business with existing customers. * Designing programs about our products that will "wow" our customers. * Resolving customer problems and recommending solutions. * Managing sales tracking and making appointments for the team. * Successful completion of motor vehicle report check is required. What we're looking for... You have the drive and enthusiasm to win new business. You don't mind cold-calling potential customers because meeting new people and discovering their needs is what you enjoy. Closing a sale takes initiative and you know just how to follow up and follow through so nothing gets missed. The idea of solving customer problems with first class technical solutions energizes you. A fast-paced environment when you are multi-tasking to get everything done is where you do your best work. You'll need to have: * Bachelor's degree or one or more years of work experience. * One or more years of relevant work experience. * A valid driver's license. * Eligibility to pass Motor Vehicle Record check. Even better if you have: * A degree. * Demonstrated ability to meet and exceed sales targets – you find opportunities, communicate well with customers, negotiate, and sell solutions. * Experience working with customers to solve their problems and create sales – you can easily help multiple customers at the same time. When you join Verizon... You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. Verizon Communications Charleston SC

Business Account Manager