Business Account Manager

Wow! Charleston , SC 29402

Posted 3 months ago

Summary:

Responsible for managing and growing WOW's Business Services existing customer base including complex coax accounts and transactional fiber accounts up to $7,500 per month in billing

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Renew customer contracts to protect and grow existing revenue streams

  • Maintain regular account contact to ensure positioning and alignment of WOW! Business Services with assigned accounts

  • Initiate and assist in delivering proposed solutions to meet the needs of the assigned customers as it relates to Voice, Data, or other Business Services products such as Data Center products and hosted voice services

  • Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise

  • Manage, cultivate, and execute the delivery of sales and services to accounts in the WOW! markets

  • Perform comprehensive quarterly customer review meetings to ensure a high level of customer experience

  • Introduce new WOW! products and services to existing customer accounts

  • Work effectively with the Network Operations Center (NOC) and identify why issues occurred, and communicate our game plan on the solution to fix the issue with the customer

Qualifications:

  • Bachelor's Degree or 3-5 years equivalent job experience in the telecommunications industry with 1-3 years of successful sales experience

  • Ability to create relationships with internal and external customers

  • Excellent verbal and written communication skills

  • Must be able to present effectively in front of groups both technically and non-technically oriented

  • Must be self-motivated and results-driven, as demonstrated by previous work experience

  • Must possess the ability to analyze and solve problems arising through customer interaction

  • Must possess ability to operate in a team environment

  • Proficiency with Microsoft products, including Word, Excel, PowerPoint

  • Ability to use and or learn Saleforce.com

  • Ability to learn billing software systems

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to talk and hear

  • Travel is required

  • Required to use hands to type, handle objects and paperwork

  • Must be able to work in inclement weather

  • While performing the duties of this job the employee is required to have and maintain a valid driver's license and driving record that meets the standards of our insurance company

  • Regularly required to climb, walk, sit and stand for the majority of the work week

  • Required to walk on uneven ground, carry sales materials necessary to perform in home sales, and occasionally lift up to 50 lbs., e.g. boxes of sales and marketing materials, display objects, etc.

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer

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Business Account Manager

Wow!