Business Account Manager

Position: Business Account Manager

Department: Commercial

Position Reports to: Commercial Director

FLSA Status: Salary, Exempt

Location: Remote

Position Summary

To actively pursue relationships with the customer base by utilizing value added selling techniques, generate increased sales levels, foster healthy margins, and create win-win solutions to secure key accounts. To maximize revenue and contribution margin and work with HEXPOL resources within a business segment to ensure that the value of products and service rendered are understood by customers.

Essential Duties/Responsibilities

• Lead the sales effort and meet budgetary goals for volume and profitability within business segment.

• Prospect new accounts to qualify opportunities and close new business.

• Maintain a budget and forecast through our CRM system.

• Follow up quotes and report on results through our CRM system.

• Visit customer accounts regularly and attend trade shows and industry meetings as required.

• Recommend and coordinate Technical Service support and visits to major customers.

• Develop key account plans and execute strategies to ensure business retention and growth.

• Complete visit reports and advise on market information for the segment using our CRM system.

• Identify and develop market and sales opportunities that exist within established corporate objectives.

• Become an expert at HEXPOL'S value proposition and capabilities to better service the customer and identify growth opportunities.

• Periodically review pricing/margin for each compound at each account.

• Build and maintain strong internal relationships across all functional groups to utilize HEXPOL'S resources, strengths, and capabilities at the customer and throughout the marketplace.

• Participate in the resolution of customer complaints.

• Generate new business leads and manage the new business funnel using our CRM system.

• Manage and effectively communicate the marketing strategies with the Sales, Operations and Technical teams.

• Build and foster partnerships with key stakeholders to better understand the impact of future market developments.

• Investigate and keep track of competitor's commercial activities and maintain the share of sales database.

• Travel to customers and HEXPOL locations is required 80% of the time. International travel may be necessary.

• Perform any other project/task as assigned by Management.

Education, Skills, and Experience Requirements

• Bachelor's Degree in Business Administration, Management, or related field. Experience may be considered in lieu of education.

• Ten (10) years of experience in complex, solution-driven manufacturing space.

• Proven history of developing new business in manufacturing markets, rubber experience preferred.

• Proven team player who closely interacts with Technical Service, Operations and Customer Service to identify and quantify the added value delivered to our customers.

• Valid driver's license and Passport (For accounts with Canada and Mexico responsibilities).

• Proficient written and verbal communication skills and presentation skills across all business levels.

• Proficient computer/systems skills - MS Office (Excel/Word/PowerPoint/Outlook).

• Excellent interpersonal cooperation, collaboration, team-building skills with ability to interact well with all personality types.

• Solid organizational and prioritization skills with the ability to handle multiple tasks, meet tight deadlines and manage a broad range of responsibilities.

• High degree of concentration, attention to detail, high energy, self-motivated and self-reliant.

• Effective analytical and problem-solving skills with an emphasis on continuous improvement.

Please note this job description is not designed to contain a comprehensive listing of all activities, duties, or responsibilities that are required of the Associate for this job. The employer has the right to modify essential job functions, physical demands of the job and job qualifications at any time.

This job description has been approved by Management.