Business Account Manager - D2D

Hawaiian Telcom Honolulu , HI 96812

Posted 2 months ago

Summary:

This position requires selling telecommunications products and services, internet and phone services by approaching customers in pre-determined territories and geographic areas. Successful candidates will demonstrate sales success in a quota driven sales environment. Expectation is to reach and exceed pre-determined monthly sales quota targets.

The Business Account Manager D2D plays a key role in the Business Sales process. The position is the primary contact for all face-to-face, proactive sales efforts for a variety of complex and newly emerging products and services for a select segment of strategic customers. The Business Account Manager D2D is expected to assess the customer's needs and provide optimal communications solutions and applications form HT product and service line that meets their needs. Customer satisfaction as well as financial performance of a specific number of accounts within an assigned market segment will directly relate to the performance of the Business Account Manager D2D.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
80% Develope and implement sales activities that are strategically important to HT to achieve sales targets

  • Make direct communication with customers either on-site or over the phone to secure sales prospects. Interact and/or team with sales managers to approach sales opportunities.

  • Create proposals which includes formulating a solution, creating a design, generating pricing and proposal together for the customer. This will also include working with engineering and our vendors to ensure that we are proposing the best possible solution to our customers.

  • Manage the sale through installation adhering to the HT procedures before, during and after a sale.
    20% Complete administrative responsibilities

  • Effectively communicate with internal and external customers to resolve customer issues and minimize complaints.

  • Assist account executives in gathering accurate product related information including pricing, application and proposal development

  • Ensure accurate ordering and installation of network services and data

  • Develop/maintain expertise on process flows and system knowledge as they become available.

Supervisory Responsibilities

  • No supervisory responsibility

Competencies

  • Highly motivated and energetic individual.

  • Able to initiate cold calls and actively "hunt" for new and win back opportunities.

  • Problem solving and analytical -- Ability to analyze complex deal structures.

  • Strong writing skills -- Ability to communicate effectively through concise writing.

  • Strong oral skills -- Ability to prepare and present presentations to customers.

  • Strong Sense of Accountability.

  • Planning/Organizing

  • Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks.
  • Process oriented
  • Knows and understands how to create efficient scalable and repeatable processes.
  • Ability to work independently with minimal direction including follow-up.

  • Decision making - makes sound, well informed, fact-based decisions.

  • Resourcefulness -- Having the ability to resolve issues and increase business.

  • Results driven with a sense of urgency.

  • Change Management -- adapts to new information, changing conditions, or unexpected obstacles.

  • Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.

  • Possesses the appropriate level of technical/functional expertise and knowledge.

  • Understands and applies procedures, regulations, and policies related to areas of specialized expertise.

  • Utilizes technology-based tools and processes.

  • Continuous learning and development.

  • Customer service orientation.

Qualifications

A. Education

  • Four years of College resulting in a Bachelor's degree or 4 years' equivalent experience in a related field.

B. Professional training or knowledge

  • Two to five (2 to 5) years of door to door or direct sales in a technology-based or high activity related field is preferred.

  • Sales person from a competitive environment desired.

  • Demonstrated success in sales environment, developing and utilizing sales plans and strategies to reach sales goals.

  • Proven sales experience in the telecommunications industry preferred.

  • Demonstrated proficiency in spreadsheet (Excel), word processing (Word) and other software applications.

  • Demonstrated experience using written and oral communication skills.

Special Knowledge / Skills / Abilities:

  • Consultative approach to the sales process from approach to close and follow-up of assigned accounts.

  • Experience in utilizing current technological means of communicating (i.e., Twitter, Facebook, etc,)

  • Planning for account penetration within assigned territory and account base.

Work Conditions

  • Five (5) days per week, 8 hours per day, flexible hours and days. May require working weekends and/or evening events.

  • Indoor work

  • Work may be performed in an enclosed area lacking windows. Exposed to indoor conditions, dust, noise, dirt, heat, various lighting conditions, etc.
  • Exposed to external work environment and elements occasionally.

Mental Requirements

  • Flexible and able to adjust quickly to many moving facets of the job.

  • Ability to make quick situational assessments and react accordingly.

  • Requires leveraging leadership and a variety of technical skills to work across internal groups as well as with vendors and industry partners to support service offerings and infrastructure capabilities.

  • Creates and supports the corporate F.A.S.T. Value culture: Lives and models these behaviors publicly.

  • Fierce Resolve -- Understand the past and solve for the future. Communicate the why behind a decision, then embrace the decision.

  • Aloha Spirit -- Create a safe environment where everyone is able to express their opinions. Communicate directly, not through third parties.

  • Superior Service -- As, "How will my actions affect our customers?" Follow up.

  • Trustworthy -- Be accountable, take responsibility. Address issues and deal with facts, not personalities.

  • Requires managing multiple functions and tasks.

Physical Requirements:

  • Work may be performed at various locations under varying conditions.

  • Requires frequent sitting and occasional standing, walking, stooping/kneeling/ crouching/crawling, lifting/carrying up to 20 lbs, and reading paper documentation and electronic communications.

  • Requires driving/traveling to various event locations; valid driver's license required.

  • May require late hours and weekends to complete assignments and projects.

NOTICE:

This job description provides a general description of the common duties performed by a person in this position. It does not include every possible duty an individual in this position may be asked to perform and is not all-encompassing. Jobs also may require "other duties as assigned" and such assignments are considered part of this position's job assignment. This job description is provided as a general summary and does not constitute a contract for employment, and does not in any way alter Hawaiian Telcom's employment-at-will relationship with any employee in this position.

Hawaiian Telcom Statement on Equal Employment Opportunity/Affirmative Action: Hawaiian Telcom will provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The Company further supports affirmative action in such fashion to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type is not tolerated.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Business Relationship Manager

Unisys

Posted 4 days ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 Business Relationship Manager Role Purpose Responsible for new business development, customer satisfaction and nurturing the existing customer relationship assisting the Unisys client executives to sell Unisys offerings into existing clients. Business development activities would involve selling company's entire portfolio of IT Outsourcing services, Consulting, Products, BPO and Platform Services in customer organization. Responsible for regional and/or business unit responsibility for, business development, revenue growth, customer satisfaction and building customer loyalty through continuous improvement and focused innovation initiatives in a multi-year engagement. Manages a single region, agency or subset of an account. Provides leadership in business planning by developing and maintaining business relationships with the client at the CxO level, business partners, channels, integrators and subcontractors. Key Responsibilities/Outcomes * Ensures that client executive has the required support so that the various client business units are fully embedded into account plans and that we execute on the agreed account strategy. * Utilizes consultative selling methodologies to shape and influence the clients' strategic direction and to become a trusted advisor in assigned account. * Develops and builds client relationships at the C-level and proactively gains understanding of the client's business problems. * Drives the joint client business planning process with the client and CE to identify appropriate solutions and services to drive innovative change and achieve the growth strategy in the account. Identifies and develops incremental opportunities that result in profitable revenue growth measured annually. * Works in collaboration with client, CE, 3rd party suppliers and Commercial management to negotiate and win contract renewals and expansions. * Leads the development of winning sales strategies on complex pursuits including but not limited to competitive strategy, pricing, and negotiations. * Navigates the relationships with key influencers in the account. * Works with CE to identify and qualify new business opportunities and presents compelling business case to Pursuit Decision Board to obtain pre-sales resources. Leads the pursuit team and facilitates the resources needed to effectively close and deliver sales opportunities. Develops and maintains a pipeline of new opportunities at the client while closing existing opportunities. * Owns and maintains the reporting and forecasting requirements for the assigned area of the account and escalates financial or other issues to CE/senior leadership on a timely basis to mitigate any account risk. Ensures clients are billed in a timely manner and clients pay promptly per the terms of their contract. * Quickly resolves issues that ensure we maintain momentum to the sales process. * Mentors, teaches, and shares best practices with others. Key Qualifications * Bachelor's degree or equivalent experience and a minimum of 10 years of sales, business development, sales experience * History of consistent and successful quota attainment. * Experienced in managing revenues of $5.1M+ per year. * Has strong competitor awareness. * Self-starter and demonstrates independence with managing work. * Driven, enthusiastic, persistent, confident, and highly motivated. * Ability to work in a team environment, including leading multi-disciplinary teams of peers. * Strong ability to persuade, be strategic, motivate, and influence others. * Excellent systems knowledge: Microsoft Office Suite programs and internet. * Business level fluency in more than one language desirable. * Willingness to travel, as needed. Key Metrics Meets or exceeds TCV and revenue quota Unisys Honolulu HI

Business Account Manager - D2D

Hawaiian Telcom