American Electric Power Company, Inc. Pulaski , VA 24301
Posted 1 week ago
Job Posting End Date
07-04-2024
Please note the job posting will close on the day before the posting end date
Job Summary
Proactively manage the company's relationship with large and medium sized commercial and industrial customers (approximate size between 100 and 750 kW) by serving as the customers' single point of contact for Energy Delivery and advice on energy products & services. The account manager strives for the highest levels of customer satisfaction in the delivery of electric service and account maintenance to each customer.
Exceptional customer service is the goal, and is sought in a manner consistent with the goals and objectives of the regulated operating company. The BSAM will be assigned a portfolio of 300-600 assigned account customers.
Job Description
ESSENTIAL JOB FUNCTIONS:
MINIMUM REQUIREMENTS:
Bus Services Acct Mgr (SP20-06):
Education requirements are listed below:Bachelor's degree in Business, Finance, Marketing, Engineering or Industrial Technology with at least 4 years of customer service experience in a technical environment;Associate Degree in a study listed above, with at least 6 years of customer service experience in a technical environment;High school diploma or GED with a minimum of 8 years of customer service experience in a technical environment.
Required License(s)/Certification(s) are listed below:Certification as a Certified Energy Manager (CEM) or other Energy Rating Certification is preferred.
OTHER REQUIREMENTS:
Must have strong proficiency in Microsoft Office Products.
Must possess a valid Driver's license.
Must be available to assigned customers 24/7/365 except while on approved vacation or paid sick time .
Bus Services Acct Mgr Sr. (SP20-07):
Education requirements are listed below: Bachelor's degree in Business, Finance, Marketing, Engineering or Industrial Technology, with 6 years of customer service experience; Associate Degree in a study listed above, with at least 8 years of customer service experience in a technical environment; High school diploma or GED with a minimum of 12 years of customer service experience in a technical environment.
Required License(s)/Certification(s) are listed below: Licenses/Certifications: Certification as a Certified Energy Manager (CEM) or other Energy Rating Certification is preferred.
OTHER REQUIREMENTS:
Must have strong proficiency in Microsoft Office Products.
Must possess a valid Driver's license.
Must be available to assigned customers 24/7/365 except while on approved vacation or paid sick time.
Bus Services Acct Mgr Prin. (SP20-08):
Education requirements are listed below: Bachelor's degree in Business, Finance, Marketing, Engineering or Industrial Technology plus 8 years of customer service experience in a technical environment; Associate Degree in a study listed above, with at least 10 years of customer service experience in a technical environment; High school diploma or GED with a minimum of 14 years of customer service experience in a technical environment.
Required License(s)/Certification(s) are listed below: Certification as a Certified Energy Manager (CEM) or other Energy Rating Certification is preferred.
OTHER REQUIREMENTS: Physical demand level is Sedentary
Must have strong proficiency in Microsoft Office Products.
Must possess a valid Driver's license.
Must be available to assigned customers 24/7/365 except while on approved vacation or paid sick time .
#APCO
Compensation Data
Compensation Grade:
SP20-006
Compensation Range:
$70,961.00-88,700.50 USD
Hear about it first! Get job alerts by email.
Log in to your Candidate Home Account today! If you don't have an account, you can create one.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.
American Electric Power Company, Inc.