Building Services Associate - Vernon Terrace
Friday and Saturday: 11:00pm-7:00am
Scheduled dates and times subject to change at employer discretion
The Building Services Associate is a key member of the property management team. The Building Services Associate provides superior customer service to residents, vendors and co-workers requiring assistance with various details related to the apartment community. The role also is responsible for monitoring the premise for disturbances, lockouts or infractions of the community rules.
ESSENTIAL JOB DUTIES
Provides excellent customer service by having a professional and service-oriented demeanor.
Assists residents with package pick-ups, reserving and accessing amenities and general customer service needs.
Circulates among visitors and residents to create a feeling of hospitality and strong resident support.
Efficiently handles and resolves resident or vendor concerns or requests for assistance.
Responsible for control and security of building key system, including providing co-workers and vendors with key access.
Patrols and monitors building premise to prevent and detect signs of intrusion and ensure security of
doors, windows, and gates.
Provides safe escort for individuals when requested.
Writes reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Assists in investigations of any unusual incidents.
Assesses situations and appropriately escalates as needed to Property Management and/or police or fire department in cases of emergency, such as fire or presence of unauthorized persons.
Keeps Property Management aware of any and all issues on or near the property.
Required Knowledge and Experience:
Required Skills and Abilities:
Demonstrated ability to think quickly to solve practical problems
Demonstrated ability to handle tasks with self-direction.
Ability to maintain a calm demeanor when handling stressful situations
Ability to use tact, diplomacy and a clear, courteous manner when dealing with residents and public
Ability to work collaboratively in a team environment
Fluent in English with strong skills in oral and written communication
Required Education and Training:
High school diploma or GED. Individual must be 21 years of age or older. Experience in law enforcement or building security is preferred.