Building Services Associate (Parttime)

Bigos Management Edina , MN 55424

Posted 1 month ago

Building Services Associate - Vernon Terrace


Friday and Saturday: 11:00pm-7:00am

Scheduled dates and times subject to change at employer discretion


The Building Services Associate is a key member of the property management team. The Building Services Associate provides superior customer service to residents, vendors and co-workers requiring assistance with various details related to the apartment community. The role also is responsible for monitoring the premise for disturbances, lockouts or infractions of the community rules.


  • Provides excellent customer service by having a professional and service-oriented demeanor.

  • Assists residents with package pick-ups, reserving and accessing amenities and general customer service needs.

  • Circulates among visitors and residents to create a feeling of hospitality and strong resident support.

  • Efficiently handles and resolves resident or vendor concerns or requests for assistance.

  • Responsible for control and security of building key system, including providing co-workers and vendors with key access.

  • Patrols and monitors building premise to prevent and detect signs of intrusion and ensure security of

  • doors, windows, and gates.

  • Provides safe escort for individuals when requested.

  • Writes reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

  • Assists in investigations of any unusual incidents.

  • Assesses situations and appropriately escalates as needed to Property Management and/or police or fire department in cases of emergency, such as fire or presence of unauthorized persons.

  • Keeps Property Management aware of any and all issues on or near the property.


Required Knowledge and Experience:

  • 1+ year of customer service experience

Required Skills and Abilities:

  • Demonstrated ability to think quickly to solve practical problems

  • Demonstrated ability to handle tasks with self-direction.

  • Ability to maintain a calm demeanor when handling stressful situations

  • Ability to use tact, diplomacy and a clear, courteous manner when dealing with residents and public

  • Ability to work collaboratively in a team environment

  • Fluent in English with strong skills in oral and written communication

Required Education and Training:

High school diploma or GED. Individual must be 21 years of age or older. Experience in law enforcement or building security is preferred.

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Building Services Associate (Parttime)

Bigos Management