Building Maintenance Engineer

Maintenance Engineer reports directly to the Chief Engineer (CE), and serves as a supportive member of the Maintenance Team, maintaining the highest of standards for the resident experience from the first impression to their move-out day. The Maintenance Engineer understands that resident retention derives most heavily from resident experiences with property maintenance and upkeep, and will demonstrate a strong commitment to providing exceptional service that delights residents.

The Maintenance Engineer will be expected to demonstrate a strong commitment to the Core Values when interacting with team members, customers, and vendors. Understanding that every individual serves as part of the team, the Maintenance Engineer is readily available to assist with requests and acknowledges that no job is too small.

The Maintenance Engineer is responsible for completing assigned work order requests and abiding by the make-ready schedule provided by their supervisor. In addition, the Maintenance Engineer is responsible for assisting the Maintenance Manager with shop inventory, ensuring that all necessary parts are ordered in a timely fashion and are in stock in time to complete work requests within 48 hours.

• Maintain a positive and upbeat demeanor with outstanding customer service skills.

• Solve problems and provide timely assistance to residents with empathy, care, and professionalism.

• Conduct daily follow-up calls for closed service requests.

• Take ownership for creating an extraordinary first impression and building ongoing positive relationships.

• Guarantee expeditious completion of all maintenance requests and apartment turnovers, assuring property maintenance remains in compliance with Virginia Landlord Tenant Laws.

• Maintain mold logs, snow removal logs, refrigerant usage logs, and MSDS sheets.

• Maintain accurate records regarding preventative maintenance, annual apartment inspections, move-out inspections, pre-move-in inspections, make-ready checklists, and other reports as requested by management.

• Maintain vendor relationships, and conduct continuous follow-up on scheduled requests.

• Direct all property/grounds upkeep, preventative care, and maintenance service efforts.

• Take initiative to put systems into place so that small details never slip through the cracks.

• Complete all assigned maintenance tasks on vacant apartment within standard of 5 business days.

• Sustain peak efficiency operation levels for all property components.

• Demonstrate willingness to learn and understand the building.

• Strong attention to detail - Acknowledge and perform minor/routine maintenance repairs throughout the property on a daily basis such as trash removal, grocery cart return, light fixture damages, bulb replacements, wall damages, etc.

• Ensure locks are changed and new keys are made following every move-out.

• Create and/or approve purchase orders for every purchase, and following appropriate steps per company expectation using appropriate GL codes per company budget.

• Review product orders for accuracy and confirm all purchased items have been received as ordered.

• Utilize and manage MRI Work speed "tasks" for Preventative Maintenance items.