Building Concierge - Customer Service Officer

Overview

Titan Security is hiring a Building Concierge and Lobby Ambassador in Downtown Chicago with the opportunity to be the face of a prestigious building and contribute to a positive and welcoming environment.

Started in 1994, Titan Security is one of the largest privately-held security services providers in the Chicagoland area and we are growing! Join a leading company in one of the fastest growing industries. We're small enough that you won't feel like a "number" like at our multi-billion dollar global competitors, but big enough that we can provide security at iconic locations like Willis Tower and Millennium Park. Visit us at https://titan-security.com/careers/ to learn more!

Responsibilities

• Creates positive, memorable, and an efficient interaction at the exterior of the building, within the building lobby and front desk.

• Proactively greets guests on exterior of the building and inside the lobby environment, identifying needs and fulfilling appropriately.

• Monitors traffic flow and lines within the lobby and at the lobby desk; directing guests to appropriate areas to minimize wait times.

• Actively identifies, acknowledges, diagnoses, and resolves guest concerns as they arrive outside and enter the property

• Enthusiastically promotes amenities of the building.

• Maintains accurate knowledge of groups and events that are onsite and happening within the building

• Promotes team work and quality service through daily communications and coordination with other departments.

• Develops and maintains positive working relationships with others, and support team to reach common goals.

• Coordinate transportation (e.g., taxicab, Uber and Lyft pickups) for guests.

• Appropriately utilizes tablet devices to help facilitate the arrival of guests and tenants at the turnstiles

• Exceeds standards for personal appearance and grooming at all times.

• Facilitates lobby safety, cleanliness, and security.

• Perform key front desk agent and administrative functions as directed.

• Performs all other job-related duties as assigned.

Qualifications

Required Qualifications of Security Officers:• Must be at least 18 years of age.• High School diploma or general education degree (GED)• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements.• Able to pass pre-employment drug screen and criminal background check.• Able to read, write, speak, and understand English• Able to meet physical essential functions of the job, which include standing and foot patrols(up to 5 mi per shift), walking up and down stairs, perimiter patrols in increment weather; responsibilites can include lifting 50+ lbs

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Preferred Qualifications of Security Officers:• 5 year experience as a security officer, lobby ambassador, doorman• Bi-lingual considered a plus.• Proficiency with Microsoft Office software

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Pay and Benefits for Security Officers:• $22.00 to $23.00 / hour

• Paid time off and paid holidays• Medical and Dental insurance• Opportunities for career growth and promotion• Skills-enhancing training

Ready to become the friendly face of our prestigious building and make a positive impact on every guest's experience? Join our team as a Building Concierge today! Apply now to be part of our dynamic team and embark on a rewarding career journey with Titan Security. We can't wait to welcome you aboard!