Building Automation & Fire Life Safety / Security Technical Support Specialist - 3Rd Shift - Remote

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.

The Building Automation, Fire Alarm & Security Systems Remote Technical Support Specialist provides comprehensive support to local offices, serving as the primary point of contact for after-hours support calls. You are responsible for responding to alarms, analyzing and troubleshooting systems remotely, and providing initial solutions. Utilizing cRSP remote services technology, you will interface with various teams and customers and generate reports to inform them on system performance. This role is suitable for experienced Field Service individuals seeking an office or remote-based environment. The position can be performed remotely, with 3rd shift hours from 11:00 PM to 11:00 AM, including weekends. Overtime is compensated, including a 10% shift differential.

As a Remote Technical Support Specialist, you will:

• Deliver remote technical support on Siemens proprietary products, including Desigo CC and Apogee Insight, utilizing various connection methods

• Respond promptly to critical building alarms according to customer action plans, implementing necessary corrective actions

• Offer operator coaching on communication requests as needed

• Troubleshoot network, software, programming and building automation system malfunctions remotely via network connection or by telephone-based interaction with primary emphasis and knowledge of Siemens Building Automation Systems and integrated products

• Utilize analytics for fault diagnosis and corrective measures

• Operate Building Automation Control Systems (BACS)

• Handle responsive, preventative, and proactive maintenance calls

• Perform initial set-up, lifecycle maintenance, and corrective actions for Data Driven Services

• Implement BACS optimization measures and programming

• Maintain comprehensive activity, records, and service reporting documentation

• Administer cRSP and CWP connections, as well as Navigator proxy installation and setup

• Utilize diagnostic and performance tools, generating customer reports

• Collect and report Proven Outcomes-based data

• Manage online database backup tools and reports

• Collaborate with customer IT administrators to install Siemens tolls for data extraction or access to Siemens BACS systems for maintenance tasks

You will make an impact with these qualifications:

Basic Qualifications:

• 3-5 years field experience with installing and/or servicing Building Automation & Integrated Systems with a strong background in Siemens Integration Systems, Building Automation Control Systems, networking, and energy management

• 3 years' experience in customer service call handling, dispatching and service response in a related or technical industry

• Strong customer service relationship building & communication skills needed to be assertive in acquiring the necessary information to aid internal & external clients

• Excellent knowledge of HVAC system mechanics, temperature controls.

• High school diploma, state recognized GED or high school proficiency exam.

• Knowledgeable in Microsoft Office, PC and business software systems (i.e. SAP), and telephone call handling. Ability to work during times of high call processing activity and time constraint demands.

• Basic knowledge of Fire protection & Security Alarm systems.

• Legally authorized to work in the United States on a continual and permanent basis

You'll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

• The pay range for this position is $43,980 - $75,240. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

Ready to create your own journey? Join us today and help create a better #TomorrowWithUs!

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

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#RSS Hvac controls, building controls, building automation, programming, field technician, heating, ventilation, air conditioning, direct digital control, apogee, desigo, modbus, tridium, Niagara, alerton, controls, commissioning, lonworks, bacnet, ddc, bau, bms, building management, mechanical systems, system integration

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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