Bsm4 - Business Analyst Team Manager - Serm Shared Services

Wells Fargo Charlotte , NC 28201

Posted 7 months ago

Job Description:

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk. The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.

Risk management at Wells Fargo is organized with clearly defined lines of defense to provide effective risk oversight and decision-making across the organization. Each line of defense is assigned specific responsibilities and understands the associated activities it is expected to perform.

Independent risk management in Corporate Risk is responsible for independent oversight of risk-taking activities. The function is led by the Chief Risk Officer, who reports to the chair of the Risk Committee of the Board of Directors. Strategic enterprise function-aligned leaders in the Corporate Risk organization provide an independent view of horizontal, cross-business risks.

Strategic Enterprise Risk Management (SERM) is a group directly under the Chief Risk Officer that is responsible for a variety of strategic functions within Corporate Risk that includes risk reporting, risk governance, risk programs that oversee risk measurement and risk identification, strategic and reputational risk oversight, and risk optimization and strategy.

This current role will be part of the Shared Services team within Enterprise Risk Reporting and Intelligence (ERRI). This is a newly formed group within SERM and will be the central point for SERM's reporting/analytics business requirements/ data needs in partnership with teams across SERM and coordinate technology enablement and data infrastructure with technology and Data Management & Insights (DMI) to address tactical issues and set strategic direction.

The ideal candidate will have a strong business analysis/data and technology background with a proven track record in handling multiple projects/ priorities and experience in leading a team. The candidate should be able to lead team of business analysts, comprehend stakeholder needs, assist in documenting and reviewing BRDs and user stories, prioritize and balance work to the team members

Key responsibilities include, but not limited to:

  • Acts as a liaison between SERM teams, technology, DMI and other partner organizations by planning, conducting, and directing the analysis of highly complex business problems to be solved.

  • Lead the team to partner with SERM to create, update, and distribute business requirements, user stories, work flow and process flow documents, data mapping documents and collaborate with technology to deliver tools and systems to meet business needs and satisfy regulatory requirements (where applicable).

  • Work with business and development team members to ensure all Software Development Life-cycle processes and procedures are followed.

  • Lead in-depth analysis and sizing of medium and high priority technology and data needs, understanding the impact of each need to Risk and Regulatory reports.

  • Partner with reporting team to drive data gathering and analysis to design near term solutions, development of prototypes or proof-of-concepts as appropriate. Solutions may require identifying and solving for a combination process and technology gaps.

  • Build business and technology relationships and work with key internal partners to drive efficiency in process and data mapping.

  • Provide data analysis support to SERM partners, audit and regulatory agencies, as necessary.

  • Work with user groups and data providers to resolve questions, assess business needs, and recommend changes and prepare specifications for system changes (where applicable).

  • Hire and maintain a diverse/talented team of business analysts to build subject matter expertise in SERM SHRP (Shared Risk Platform) solutions and other Non SHRP applications, related data, processes and technical solutions to support those requirements.

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Required Qualifications

  • 12+ years of information technology experience
  • 5+ years of management experience in a technology environment
  • 5+ years of experience with SAS or SQL, or other data management, reporting and query tools
  • 5 + years of experience leading matrixed resources

Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills

  • Ability to interact with all levels of an organization

  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills

Other Desired Qualifications

  • Strong data management and understanding of systems

  • Strong problem solving and decision making skills that demonstrate ability to evaluate potential risk and impact quickly.

  • Demonstrated ability to build and maintain positive partnerships, by working collaboratively with cross-functional team members and partners on-shore and off-shore

  • Experience assessing current processes and procedures while identifying gaps, risks and inefficiencies, and recommending solutions.

  • Ability to lead/work effectively in a virtual team environment

  • Knowledge and understanding of SDLC (System Development Life Cycle)

  • Knowledge of Issues Management and other RSA (Archer) Solutions


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Bsm4 - Business Analyst Team Manager - Serm Shared Services

Wells Fargo