Bsc5/Business Support Consultant

Wells Fargo Chicago , IL 60602

Posted 2 weeks ago

Job Description:

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers.

Consumer and Small Business Banking (CSBBT) offers technology and services that exceed Wells Fargo customers' expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, branches, Debit and Credit Cards, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers' financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

Job Description

As a critical member of the Central Command Client Aligned team, this role will is responsible for partnering with the Production Management and L2 teams of the Lines of Business that we support to help drive monitoring coverage and standards. Additionally, this individual is responsible for gathering requirements for monitoring tools, ensuring all run books are complete. Furthermore, this person is responsible for managing the continuous improvement activities facilitated through an Agile methodology.

Key Responsibilities Include:

  • Develop and support monitoring solutions using Agile and DevOps methodologies and best practices and a complex technology environment

  • Acts in the highest level technical role as an individual contributor and/or team lead for the most complex computer applications and/or application initiatives.

  • Utilizes a thorough understanding of available technology, tools, and existing designs. Works on the most complex problems where analysis of situations or data requires evaluation of intangible variance factors.

  • Provides technical direction regarding monitoring and logging to less experienced staff or develops highly complex original solutions. Acts as an expert technical resource for modeling, simulation and analysis efforts.

  • Develops new documentation, departmental technical procedures and user guides. Leads projects, allocates and manages resources and manages the work of less experienced staff.

  • Acts as expert technical resource to staff.

  • Provides technical guidance to onshore/offshore team members. Provides technical guidance to onshore/offshore team members.

To be successful in this role, the selected candidate will need to partner closely with the various application development and infrastructure groups. There will be frequent interactions with business stakeholders, senior management, project managers, and technology managers. A strong partnership with Enterprise IT technology teams will be of critical importance as we work to implement innovations and end-to-end monitoring solutions across the enterprise.

Required Qualifications

  • 10+ years of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning
  • 5 + years of experience in one or a combination of the following: strategic planning, initiative management or project management
  • 5 + years of experience developing or supporting IT Service Management solutions (e.g. Incident Management, Change Management, Asset Management and Configuration Management)
  • 5+ years of Incident Response Protocols and Tools experience
  • 3+ years of experience with logging, monitoring, and event detection on cloud or distributed platforms
  • 3+ years of experience with Jira software, Confluence software or combination of both
  • 2 + years of experience working with vendor software, technologies and tools that are enterprise solutions

Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills

  • Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives

  • Ability to operate effectively in a geographically dispersed organization

  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

  • Knowledge and understanding of Information Technology process management improvements

  • Ability to organize and manage multiple priorities

  • Advanced understanding of IT industry frameworks including ITIL, IT4IT, COBIT

  • Ability to develop partnerships and collaborate with other business and functional areas

Street Address

NC-Charlotte: 1525 W Wt Harris Blvd

  • Charlotte, NC

IL-Chicago: 10 S Wacker Drive

  • Chicago, IL

PA-Philadelphia: 101 N Independence Mall E - Philadelphia, PA

AZ-Chandler: 2600 S Price Rd

  • Chandler, AZ

AZ-Chandler: 2700 S Price Rd

  • Chandler, AZ

NC-Charlotte: 300 S Brevard St

  • Charlotte, NC

CA-SF-South Of Market Area: 45 Fremont Street

  • San Francisco, CA

TX-DAL-Downtown Dallas: 1445 Ross Ave

  • Dallas, TX


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Bsc5/Business Support Consultant

Wells Fargo