Brunswick Boat Group - Parts Support Specialist

Are you ready for what's next?

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

BASIC ACCOUNTABILITY STATEMENT

Support a multi-brand organization by reviewing, processing, and supporting the parts and accessories, and warranty program. Maintain business partnerships by working with dealers and suppliers in order to satisfy after-market accessories and warranty parts order needs.

DUTIES AND RESPONSIBILITIES

Primary:

• Parts Order Management

• Process parts orders within designated scope

• Process parts orders escalated from tier 1 staff as needed

• Support audit of tier 1 parts orders

• Create parts kits as needed

• Create Purchase Order requests to vendors

• Follow-up on vendor purchase orders

• Research part pricing and acquisition

• Parts Research & Relationship Management

• Receive and support dealer inquiries for part numbers and parts needs

• Support dealer parts and warranty inquiries

• Process Return Goods Authorizations (RGAs) as needed

• Work with brand supply chains as needed in order to fulfill orders

• Work with brand teams as needed to validate and manage non-current/retired parts

• Work with brand teams as needed to align on parts quality

• Lead & Develop

• Provide position and dealer training support as needed

• Support the Warranty Administration Certification training and inquiries as needed

Secondary:

• Warranty claims processing and inquiries as needed

• Training as required to maintain and improve product knowledge and skillset

• Other tasks, initiatives, and projects and assigned by manager

JOB REQUIREMENTS

Skills and Capabilities:

• Effective verbal communication skills needed

• Excellent follow-up skills

• Highly skilled in interpersonal skills with an ability to connect with others over the phone and email

Education and Experience:

• High School Diploma or GED required

• Boating experience and knowledge of fiberglass and aluminum boats required

• Familiarity with OBMS and Compass environment preferred

• Familiarity with Salesforce.com environment preferred

• Ability to quickly learn and navigate through software and online programs required

• Must be flexible to work extended hours to support the requirements of the business

• Ability to work effectively in a collaborative, team environment within a matrix organization

Next is Now!

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

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Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.

#Brunswick Corporation