Broker Agent Service Senior Representative - National Remote

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Broker Agent Service Senior Representative will support case installation, plan enrollment, and personalized brokerage support services for the Excelsior Insurance General Agency. In addition, the Broker Agent Service Senior Representative will advance streamlining uniform processes across the company in cooperation with the other Broker Agent Service Senior Representatives.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Manages ongoing relationships and service delivery to clients for one or more accounts

• Acts as outward facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts

• Works closely with Sales Leads on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales

• Critically evaluating current processes and making recommendations for improvements

• Understand industry trends and emerging capabilities to inform prioritization of work

• Provide business stakeholders regular updates on operational performance

• Develop strong working relationships with key internal stakeholders

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)

• 1+ years of experience in a relevant sales support operations role

• 1+ years of direct client facing experience in Health Care Lines of Business (e.g., Medicare, Medicaid, and Commercial Lines of Business)

• 1+ years of experience with working cross-functionally in dealing with both internal and external customers

• Intermediate level of proficiency with Microsoft Office

• Ability to travel locally up to 10% for occasional meetings and client visits

Preferred Qualifications:

• Excellent verbal and written communication skills

• Self-starter and ability to work effectively in ambiguous situations and deliver clear solutions

• Bilingual fluency in English and Spanish

• Sales operations experience from a prior Agency or General Agency

• Knowledge of Commercial small group, individual & supplemental insurance products

• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii or Washington Residents Only: The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, or Washington residents is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #Green