Broadband Technician

TDS Telecom Mooresville , NC 28117

Posted 2 months ago

Overview

The Broadband Technician position performs basic installations, disconnects and service changes for residential and business customers. These services include, but are not limited to, video service, HSD Services, and home phone service and installation. This role performs basic troubleshooting from the tap to the customer's electronic devices (TV, DVD, Modem etc.). This position will assist with installing, splicing, repairing and maintaining aerial, buried, and/or underground fiber optic and copper cable.

Shift: Wednesday-Saturday, 8:00am-7:00pm

Please note: We can hire this position at multiple levels. Requirements for each position are listed in the qualifications section. We will assess applicants based on skills set and years of relevant experiences.

Responsibilities

  • Perform basic installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer's equipment for reception of cable and other company services that are offered for single and multi-family.

  • This may include burial of underground Broadband facilities utilizing different methods of placement, including excavation or hand digging for the placement of drop facilities to customer premise, streets and right of way and placement of conduit to customer premise, in streets and the right of ways as well as pulling of hardline into conduits after placement of conduits. Position may also be responsible for placement of conduit structure in new subdivision joint trench construction projects.

  • Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC, NEC and NESC).

  • Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, relocates, install additional outlets, and install or remove equipment (i.e. converters).

  • Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and material after installation is complete.

  • Monitor and record system, drop, and in-house leakage; properly record all required information on work orders, surveys, referrals, etc.

  • Promote cable, internet, and other company services; educate customer on proper use of the service, including how to add additional services, channel lineups, proper equipment usage, and other services that are available.

Qualifications

Required Qualifications

Broadband Technician I

  • 6+ months' customer service experience.

  • Must have and maintain a valid driver's license.

Broadband Technician II

  • 1+ years' of cable installation & repair or professionally related experience.

  • Must have and maintain a valid driver's license.

Broadband Technician III

  • 2+ years' cable installation & repair or professionally related experience.

  • Must have and maintain a valid driver's license.

Broadband Technician IV

  • 3+ years' cable installation & repair or professionally related experience.

  • Must have and maintain a valid driver's license.

Other Qualifications

  • Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.

  • Must be reliable and responsible, with a strong work ethic dedicated to a team.

  • Practical knowledge/experience with computer applications.

  • Familiarity with company products and services.

  • Proven organizational skills and ability to multi-task.

  • Requires being available for on-call/standby responsibilities and may require occasional travel.

  • Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.

  • Ability to work in a fast-paced, dynamic work environment.

  • Physical requirements may vary based on company needs: Ability to dig, lift and climb.

  • Successful completion of the SCTE Broadband Premise Install test within the first 3 months of employment.

  • Ability to pass Department of Transportation physical and driver testing.

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Broadband Technician

TDS Telecom