Brnch & Bus Ctr Mgr (Mlo)

PNC Bank Cincinnati , OH 45201

Posted 3 weeks ago

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Branch & Business Center Manager within PNC's Retail Branch Banking organization, you will be based in Cincinnati, OH at our Groesbeck Branch & Business Center.

Job Description

  • Manages and leads priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development. Executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue and market share with relevant sales goals. Sources and fulfills relationship retention through the entire life cycle. Leads and coaches a high performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative eco-system partnerships and promotes employee engagement and positive consumer/business experiences.

  • Acquires, expands and retains all client relationships to generate revenue and deepen share of wallet in accordance with enterprise core values. Responsible for managing and growing Business Banking portfolio under 1MM in sales revenue. Drives business banking results primarily through business development, outside branch calling efforts and community involvement activities. Has foundational understanding of balance sheet and income statement. Builds an effective network of internal and external relationships (e.g. community, center of influence etc.) to actively acquire new clients and/or expand existing clients, enhance the client experience and build stronger loyalty.

  • Leads, coaches and executes a proactive and differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.

  • Leads the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development. Makes talent development a priority for all branch team members . Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.

  • Through discovery conversations both proactive and reactive, identifies and implements client solutions and as appropriate collaborates with internal business partners in a timely manner. Effectively executes on contact management strategy through utilization of available tools and resources including routine outbound phone calls and in person meetings. Regularly meets with internal business partners to communicate and review business results and pipeline management.

  • Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused
  • Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk
  • Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

  • Include Intentionally
  • Cultivates diverse teams and inclusive workplaces to expand thinking.
  • Live the Values
  • Role models our values with transparency and courage.
  • Enable Change
  • Takes action to drive change and innovation that will transform our business.
  • Achieve Results
  • Takes personal ownership to deliver results. Empowers and trusts others in decision making.
  • Develop the Best
  • Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Branch Banking Services

  • Knowledge of the responsibilities, issues, regulations, business practices, and operations of retail banking branches; ability to provide qualified services to customers.

Business Acumen

  • Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.

Delegation

  • Ability to empower and motivate associates to take over tasks and responsibilities to accomplish results for which the manager maintains ultimate accountability.

Digital Awareness

  • Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.

Effective Communications

  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Prospecting.

  • Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact.

Sales Management

  • Develops sales strategies that incorporate client segments, market opportunities, competitive forces and sales force effectiveness. Identifies priorities and ensures sales teams execute against plans that focus on deepening client relationships, elevating market share and increasing share of wallet. Drives sales teams to build a strong pipeline of prospects and clients.

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday

  • Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Bus Operator Part Time

Southwest Ohio Regional Transit Authority - Metro

Posted 1 week ago

VIEW JOBS 3/18/2020 12:00:00 AM 2020-06-16T00:00 Bus Operator - Part Time Minimum of 25 hours per week and 28 hours per week maximum - AM or PM Shifts Pay: While in training, trainees make $15.00 hourly; After training, operators are paid $16.67/hour. Pay increases then progress based on the amount of hours worked: * 1st Progression: $17.79/hour (after 2,080 hours worked). * 2nd Progression: $19.45/hour (after 4,160 hours worked). * 3rd Progression $21.12/hour (after 6,240 hours worked). * 4th Progression: $24.46/hour (after 8,320 hours worked). * 5th/Final Progression (Top Pay): $27.79/hour (after 10,400 hours worked). Comprehensive Health, Vision & Dental Insurance (90 days after employment), Free Transportation Pass & Discounted Dependent Passes and Retirement Benefits Metro is seeking Bus Operators to operate passenger coach over specified or demand responsive routes to transport people to and from their destination on time and in a safe and courteous manner. Upon being hired and successfully completing training, a one-time bonus of $500, less applicable taxes, will be paid to individuals who meet the minimum qualifications. DUTIES: * Operate passenger coach over specified routes. * Pre-inspect coach to detect and report safety or maintenance problems. * Observe time schedules along specified route while picking up and discharging passengers. * Ensure receipt of proper fare and accept or issue passenger transfers. * Observe safe operating practices at all times. * Operate wheelchair lift as needed. * Answer passenger questions and requests, furnish accurate information, and appropriately deal with disorderly or unruly passengers. * Report mechanical defects, accidents, road hazards, personal or passenger injuries to dispatch or supervisor * Operate a two way radio as needed. * Perform other duties as assigned or required. QUALIFICATIONS: * Applicants do not have to possess a Temporary or Valid CDL, Passenger Endorsement and Airbrake Endorsement to apply, but MUST obtain a Temp CDL with proper endorsements if offered the position. * Must be at least 21 years of age. * A minimum of three (3) years driving experience is required. * Currently possess a High School Diploma or GED. * No more than 4 points on driving report. * Must be able to pass a pre-employment DOT Physical & Drug Screen & obtain at least a 1 year DOT Certification. * Must first take the Bus Operator assessment (online) and be selected for an interview. Southwest Ohio Regional Transit Authority - Metro Cincinnati OH

Brnch & Bus Ctr Mgr (Mlo)

PNC Bank