Skill : Brink POS Engineer
Location : Atlanta, GA
Duration : 6+ months
Purpose of the Position:
To serve as the Par Brink POS database administrator for franchisees enrolled in the ARG POS environment, building and managing all item exceptions, promotions, discounts, coupons and custom configurations while serving as a liaison to the internal POS Database Team to ensure that all technical standards and processes are being upheld.
Experience in database design / administration of the Brink POS software platform.
Experience in implementation / deployment of the Brink POS software platform.
Experience in escalated support of the Brink POS software platform.
Experience in instructor lead training of Brink POS software support.
2+ years Restaurant (QSR/TSR) environment experience
Preferred: 5 or more years of experience in systems design and integration, and implementation / deployment of infrastructure and supporting applications.
Build, manage and support franchise menu item exceptions, coupons, discounts, promotions, and approved custom configurations in the Brink POS Amin6 Configuration Portal.
Researches ARCOP approved hardware, software, and infrastructure technologies. Assists with the assessment of functional requirements and development of solutions to ensure technology meets franchise business needs.
Partnering with key departments outside of IT, such as Operations and Marketing, to define, establish and implement best practices and procedures for POS, Mobile Ordering and loyalty platforms (e.g., database management, integration analysis and platform support)
Performs troubleshooting and root cause analysis for issues within Franchise Technology; including hardware, software, and network infrastructures.
Performs required gathering of information when Partech Brink POS L3/Dev escalation is required
Performs processes for maintenance, problem resolution, and backup & recovery for restaurant technology solutions and underlying infrastructures while maintaining documentation of knowledge base articles.
Performs processes for implementation / deployment of restaurant technology solutions, including hardware, software, and network infrastructures while writing/maintaining documentation of knowledge base articles.
Performs quality assurance (QA) using the Plan/Do/Check/Act process to ensure superior systems are deployed into the production environment.
Provides both instructor lead training and composes training modules designed to enhance the skill level of Franchise Technical Support IT Staff.
Providing support outside core hours for extended support during project implementations when required by the franchise business owners.
Required Knowledge, Skills or Abilities:
Knowledge of restaurant technology components and applications, including hardware, system and application software, and networking.
Excellent communication skills (written and verbal), including facilitation and team leadership.
Possesses critical thinking, decision making skills and learning agility.
Possesses incredible patience, authenticity, and has a genuinely pleasant demeanor.
Self-starter, self-motivated and capable of working independently or within a team.
Positive attitude and ability to handle stress well in a highly changing environment.
Ability to develop and maintain positive business relationships and foster an environment of mutual respect, understanding, trust, and support.
Strong organizational and time management skills and able to handle multiple projects and tasks.
Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies.
Please provide me a latest copy of your updated resume.
Ph: , Ext 202