Bridge House - Case Manager

Description

Positions Summary:

The Case Manager is responsible for Bridge House direct services, staffing and supervision of a transitional living program for 16-22 year old youth experiencing homelessness. The position provides group client supervision and individualized case management, including interpretation and guidance regarding program agreements; crisis intervention; intake; assessment; case planning; and progress monitoring. Programming is structured using a youth involved "self-government" model based on Community Youth Development practices. Information tracking using both computerized and paper systems and facility clean-up and maintenance routines are also part of the position's responsibilities.

Education and Experience Requirements:

• Experience with homeless youth and/or CSEC involved youth OR experience working with local juvenile justice and youth services systems OR experience working with youth in a residential setting is required.

• Bi-lingual Spanish language, preferred.

Required Knowledge, Skills and Abilities:

• Genuine concern for young people and the ability to treat all people with dignity and respect, and openness to learning and implementing a Positive Youth Development approach to youth work.

• Ability to work effectively within: culturally diverse populations; team dependent models; crisis management; strength-based theoretical orientation; adolescent development; and family reunification.

• Ability to work effectively may be demonstrated through academic experience, job experience, references, and interview responses.

• Knowledge of stages of change, motivational interviewing, and trauma informed care.

• Knowledge of community resources that support and promote independent living skills.

• Knowledge of Homeless Youth Continuum, McKinney-Vento Act, Department of Human Services, DePaul Youth Treatment Center and/or other systems of care for youth experiencing homelessness.

• A commitment to on-going training and a willingness to receive and act upon feedback.

• Ability to accurately read, record, and interpret information and complete written documentation that meets contract and program guidelines.

• Ability to provide visual and auditory supervision of program and youth.

• Ability to communicate effectively orally and in writing with a broad variety of people, including youth, families, staff, supervisors, and community partners.

• Ability to stay calm and emotionally available in an environment serving young people who require a high level of supervision and redirection from staff.

• Ability to exercise independent discretion and judgment within program guidelines.

• Ability to work effectively in a team-dependent environment and to act on the agenda of the program.

• Ability to exercise tact, discretion and judgment in working with a variety of people.

• Ability to engage in supervision, follow program, procedural, and supervisor directions, and receive feedback in a cooperative and positive manner.

• Ability to maintain appropriate professional boundaries working with youth and in handling confidential information.

• Ability to climb and descend at least two flights of stairs.

• Ability to stay awake and alert throughout entire assigned shift and to perform routine program checks and facility walk-throughs.

• Ability to effectively monitor safety and demonstrate group management skills and effectively de-escalate potentially chaotic or volatile situations.

• Ability to regularly attend scheduled shift, be punctual for scheduled shift and meetings, and be in a condition suitable for assuming responsibilities of position.

• Manual dexterity allowing performance of routine office tasks such as writing, phone use, filing, copying, and use of computer keyboard.

• Manual/physical capability to bend, stoop, kneel, and reach, as well as occasionally lifting up to 20lbs (including overhead) in order to perform functions such as accepting donations or unpacking groceries.

• Ability to perform and/or supervise routine household tasks such as cleaning, cooking, washing and folding laundry, emptying trash, sweeping/mopping, etc.

Other Requirements:

• Driving is not required. All employees who drive for work purposes must have and maintain a valid driver's license for state of residency, have a driving record that permits coverage under the corporate auto liability policy, and complete the agency's driving approval process before driving for work. If driving a personal vehicle for work purposes drivers must also have personal auto liability coverage ($100,000/$300,000 levels strongly recommended). Employees are not to drive for work purposes until they have received written authorization to do so.

• Bloodborne Pathogens training is required on first day of employment and annually thereafter.

• Must complete Mandatory Abuse Training within the first 30 days of employment and annually thereafter.

• Provides emergency first-aid, as needed, and must have and maintain standard first-aid/CPR certification.

• Must pass DHS criminal history background check.

• Food Handler's Certification required within 5 days of hire.

• TB test within 30 days of employment

Duties and Responsibilities:

The Case Manager position include the following, as well as other duties as assigned:

• Provide a nurturing & respectful environment and supervision/security for youth in the transitional living residential facility.

• Complete interviews with prospective residents.

• Track residents' savings.

• Manage interactions and crisis situations constructively and within program policies and guidelines.

• Ensure the physical and emotional security of youth in the programs.

• Inventory and write house supply lists.

• Shop for program supplies.

• Assist in staff training regarding relevant house / resident issues.

• Provide follow-up services to former Bridge House residents.

• Sort and file mail.

• Provide on-going support, as needed.

• Refer to Changes for housing needs and in-depth case management concerns.

• Support and monitor the implementation of program agreements with youth through individualized interventions and, if indicated, follow-through with consequences.

• Provide individualized case planning, support, and related services through formal case management meetings and intake/exit processes.

• Provide routine maintenance of facilities, including cleaning responsibilities, safety and/or security projects, and other duties to ensure compliance with regulations and standards.

• Communicate maintenance requests with program supervisor and document in Staff log.

• Run monthly fire drills according to program policies.

• Generate and maintain relationships with other youth service programs.

• Attend and participate in staff meetings, supervisions, coordination meetings and other meetings, including but not limited to trainings and retreats. Represent the program at community meetings / functions as assigned or required.

• Perform assigned paperwork and electronic record keeping duties according to program policies, guidelines, and/or supervisory instruction in a timely manner.

• Support and assist substitute and temporary workers and volunteers.

• Model and encourage direct, professional communication within the program and community, and facilitate development of a positive working environment.

• Maintain appropriate boundaries and adhere to policies and guidelines established in the agency employee guidebook and Willamette Bridge Program's service provision policies.

• Provide emergency first-aid as-needed and maintain current standard first-aid certification.

• Performs other duties as assigned by Supervisor, Program Director, or Executive Director.

Working Conditions:

• May involve exposure to communicable diseases, including a variety of illnesses and infections such as the common cold, TB, Hepatitis, flu, meningitis, and HIV.

• May involve exposure to upset, angry, severely traumatized or emotionally disturbed children, adolescents, adults, and families.

• May involve time in excess of routine schedule and overtime, including various shifts and/or weekend hours, and/or holidays.

• May involve exposure to information that graphically describes physical, sexual and emotion abuse of children and may experience vicarious trauma.

• May require working and providing services at locations other than program site (i.e., schools, café', clinics, etc.,) and may, therefore, be exposed to environments not under agency control (i.e., second-hand smoke, varying hygiene practices, etc.).

This position description is intended to give the reader a general idea of the overall purpose and the main activities and responsibilities that are intrinsic to this position. While this description is intended to be representative, it is not intended to be limiting.

Salary20.00 - 23.25 Hour

Listing Type

Jobs

Categories

Management | Nonprofit

Position Type

Full Time

Employer Type

Direct Employer

Salary Min

20

Salary Max

23.25

Salary Type

/hr.