Manage a business-within-a-business and bring our innovative omnichannel strategy to life as part of Store Operations. You'll manage recruiting and staffing, receiving and processing of merchandise, and create outstanding customer experiences to ensure the business operates productively and achieves sales, service, and profit goals.
Bloomingdale's is seeking a Concierge for our Gift Registry Department. As a Concierge Gift Registry Associate at Bloomingdale's you will be responsible for initiating and maintaining client relationships while representing the Bloomingdale's brand and values. You will also act as a liaison between the customer and other Gift Registry associates.
Experience for yourself what makes Bloomingdale's like no other store in the world!
Engaging and welcoming customers to the Gift Registry Department
Delivering an exceptional customer experience
Ensuring the smooth running of the front desk, answering telephone calls and emails in a timely manner.
Responsible for booking client appointments and coordinating with Registry Consultants and management
Processing customer returns seamlessly while maintaining an exceptional customer experience
Have a general knowledge of the entire store and assisting guests regardless of whether inquiries concern the Gift Registry Department
Demonstrate knowledge of store products and services and using this knowledge to best assist customers
Prior Home Store related experience and/or training preferred;
Exceptional customer Service skills required.
Ability to communicate effectively with customers, peers and management
Exceptional telephone etiquette and writing/typing skills
Ability to work in a fast-paced environment
Strong interpersonal skills
Enjoy meeting and interacting with customers and demonstrates an energetic and positive attitude
Showcase professionalism and partnership when coordinating client appointments
A team player who possesses the ability to work in a learning environment
Proficient in use of computers (including Microsoft Office and the Internet)
This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.