Branded Service Technician - Boise, ID

Electrolux Home Products, Inc. Boise , ID 83701

Posted 3 days ago

Branded Service Technician

  • Boise, ID

Position ID: req16611

Sector: Major Appliances North America

Functional Area: Consumer Care/Customer Care

Location: Idaho

  • Remote Location, Boise, ID

Number of Openings: 1

Employment Type: Permanent

POSITION DESCRIPTION:

SUMMARY

This position is responsible for ensuring excellent consumer experience in after-sales in home service. The service technician will drive a service vehicle in order to complete an assigned route of consumers who have appliances in need of repair. Visiting the consumer's home, diagnosing and repairing while documenting the activities are the primary daily activities of the Service Technician. The Service Technician will represent Electrolux in the most professional and proficient manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Conduct appliance diagnosis and repairs in consumer's homes or other locations as needed.

  • Resolve all problems related to appliance performance on behalf of Electrolux consumers.

  • Drive a service vehicle through an assigned route to multiple repair locations.

  • Record all activities via computer system or designated process related to repairs, daily routes, and other activities.

  • Achieve performance standards for productivity and efficiency.

  • Maintain inventory of parts on assigned vehicle, minimizing cost through proficient inventory control.

  • Maintain high level of skill and proficiency in appliance repair.

  • Attend all training, meetings, and other events as required.

  • Wear designated uniform & maintain standards of personal grooming & appearance consistent with Electrolux values.

  • Maintain a dedication to providing exceptional customer service

  • Perform additional duties as assigned

POSITION REQUIREMENTS:

MINIMUM QUALIFICATIONS

  • High school diploma required. Certification in appliance repair or AAS degree preferred.

  • EPA or CFC Certification Preferred

  • 3-5 years' experience in the appliance industry

  • Must provide verifiable, stable work history

  • Must be able to lift up to 100 pounds

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

  • Ability to diagnose and repair major appliances

  • Strong team orientation

  • Read and interpret wiring diagrams, schematics and other service information.

  • Must have strong communication skills

  • Passion to serve consumer as well as shareholders of EMA.

  • Demonstrate empathy for consumer's needs and requirements

  • Able to drive a service vehicle to through a daily route to consumer's home.

  • Possess strong problem solving and critical thinking skills

COMPANY DESCRIPTION

Electrolux is a global leader in home appliances and appliances for professional use, based on deep consumer insight. We offer thoughtfully designed, innovative and sustainable solutions, developed in close collaboration with professional users. The products include refrigerators, ovens, cookers, hobs, dishwashers, washing machines, vacuum cleaners, air conditioners and small domestic appliances.

Under esteemed brands including Electrolux, AEG, Zanussi, Frigidaire and Electrolux Grand Cuisine, the Group sells more than 60 million products to customers in more than 150 markets every year. In 2015 Electrolux had sales of $14.7 billion ($5.1 billion in North America) and 58,000 employees.

Electrolux has been doing business since 1919. The headquarters are located in Stockholm, Sweden, and the Electrolux share ELUXb is listed on Nasdaq OMX Stockholm.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Branded Service Technician Boise ID

Aktiebolaget Electrolux

Posted 2 weeks ago

VIEW JOBS 4/5/2019 12:00:00 AM 2019-07-04T00:00 SUMMARY This position is responsible for ensuring excellent consumer experience in after-sales in home service. The service technician will drive a service vehicle in order to complete an assigned route of consumers who have appliances in need of repair. Visiting the consumer's home, diagnosing and repairing while documenting the activities are the primary daily activities of the Service Technician. The Service Technician will represent Electrolux in the most professional and proficient manner. ESSENTIAL DUTIES AND RESPONSIBILITIES * Conduct appliance diagnosis and repairs in consumer's homes or other locations as needed. * Resolve all problems related to appliance performance on behalf of Electrolux consumers. * Drive a service vehicle through an assigned route to multiple repair locations. * Record all activities via computer system or designated process related to repairs, daily routes, and other activities. * Achieve performance standards for productivity and efficiency. * Maintain inventory of parts on assigned vehicle, minimizing cost through proficient inventory control. * Maintain high level of skill and proficiency in appliance repair. * Attend all training, meetings, and other events as required. * Wear designated uniform & maintain standards of personal grooming & appearance consistent with Electrolux values. * Maintain a dedication to providing exceptional customer service * Perform additional duties as assigned Minimum Qualification MINIMUM QUALIFICATIONS * High school diploma required. Certification in appliance repair or AAS degree preferred. * EPA or CFC Certification Preferred * 3-5 years' experience in the appliance industry * Must provide verifiable, stable work history * Must be able to lift up to 100 pounds KNOWLEDGE, SKILLS & ABILITIES REQUIRED * Ability to diagnose and repair major appliances * Strong team orientation * Read and interpret wiring diagrams, schematics and other service information. * Must have strong communication skills * Passion to serve consumer as well as shareholders of EMA. * Demonstrate empathy for consumer's needs and requirements * Able to drive a service vehicle to through a daily route to consumer's home. * Possess strong problem solving and critical thinking skills Aktiebolaget Electrolux Boise ID

Branded Service Technician - Boise, ID

Electrolux Home Products, Inc.