Brand Strategist, Key Account Relationship Manager

Fairygodboss New York , NY 10018

Posted 3 months ago

Brand Strategist - Key Account Relationship Manager

Based in New York, NY

Who We Are:

Fairygodboss is an early-stage start-up based in New York, with offices in San Francisco and Nashville. Our mission is to improve the workplace for women by creating transparency. We do this by creating a safe, anonymous and supportive place for women to leave job reviews and tips about employer pay, benefits and culture. We’re growing rapidly and expanding our team.

If you're interested in learning the ins and outs of running a digital startup and improving the world for women at the same time, this job is for you.

We’re Looking For:

We believe that finding the right team member is a lot like dating, which means we’re less concerned about what your resume looks like, and more interested in how our conversation goes. While qualifications matter (see below), here are some of the things about your personality that we care about:

You are scrappy and resourceful. Jeff Bezos once famously said that his ideal wife would be able to break him out of a third-world prison. We want a business partner like that too!

You are responsible and have integrity. This isn’t typically a resume line-item, but it’s very important and we will want to speak to your former colleagues.

You are confident. Since you’re an early employee you will need to be a leader, by definition. We want you to believe and aspire to shaping what our company does.

You don’t mind doing everything. And anything. Building a startup looks glamorous. Until it doesn’t. We need someone who doesn’t think twice about rolling up her/his sleeves and getting messy.

About this Role:

We're looking for a dynamic, high-performing Brand Strategist/Renewal & Upsell Manager who thrives on understanding a client’s perspective, creating compelling stories out of data and suggesting creative and innovative solutions.

Day-to-Day Responsibilities will include (but not be limited to):

  • Conduct Quarterly Business Reviews with senior level client contacts ensuring:*
    • FGB Value is defined, understood and seen as a business imperative
    • Work with companies to collect data on performance from their perspective
    • Map KPIs to outputs and outcomes while strategically advising on account growth and expansion
    • *
  • Increase total revenue from a list of existing annual Fairygodboss customers by 20% year-on-year*
    • Develop a thorough understanding of client organizations, needs and perspectives
    • Build relationships with clients, and conduct quarterly meetings
    • Review program performance and highlights in a compelling manner
    • Suggest new add-ons and opportunities for clients
    • Renew annual contracts - with the goal of 100% renewal rate
    • *
  • Partner seamlessly with Customer Success Managers*
    • Communicate and collaborate to create a seamless experience for customers
    • *
  • Innovate on Fairygodboss products and solutions*
    • Make recommendations to product and technology team to help build new products that appeal to our customers
    • Provide input to adjust Fairygodboss sales pitch and pricing based on learnings
    • *
  • Serve as a thought leader in the employer brand and talent attraction space*
    • Research and stay on top of key trends
    • Share insights, learnings and best practices with clients and with sales team
    • *

This is where the role begins. Since we are a new and fast-growing startup, it can go wherever you want to take it. We value your ideas and initiative.


  • You are independent, self-directed and you strive for excellence
  • Excellent writing skills, and strong ability to analyze data and create client-facing decks
  • Extensive knowledge of /past experience in the talent attraction and employer branding space - or the ability to learn it
  • Great customer service and interpersonal skills
  • “Will-to-win” -- you must be innovative, persistent and unwilling to take no for an answer
  • You must love Fairygodboss - and be excited about changing the workplace for Women
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Brand Strategist, Key Account Relationship Manager