Brand Operations Supervisor-Northwoods Victoria's Secret

L Brands Peoria , IL 61601

Posted 1 week ago

Description

A Victoria's Secret Brand Operations Supervisor is a values-based leader that delivers exceptional customer and associate experiences to grow top line sales. A Brand Operations Supervisor leads store performance through our core values of The Customer Rules, It Matters How We Play the Game, Inclusion Makes Us Stronger, and Passion Leads to Success.

Primary Responsibility: The Brand Operations Supervisor has a primary responsibility of driving total store results through the product life cycle. Additionally, the Brand Operations Supervisor owns coaching associates to serve the customer as their top priority.

Success Metrics:

  • Sales Growth to Last Year

  • Shrink Reduction

  • Turnover Improvement

  • Payroll Control

Key Responsibilities:
To perform this job effectively a Brand Operations Supervisor must be able to perform all the responsibilities satisfactorily. Culture and Customer:

  • Supports associate retention strategies.

Talent:

  • Personally executes coaching model for informal coaching to associates.

Brand:

  • Participates in overall merchandising presentations of each brand by reviewing brand guide maps, preparing merchandise for execution and participating in floorset activity.

  • Executes brand initiatives and strategies (Sales Education, Launches, Events, Brand Promotions, and Product Testing).

  • Executes the short term sell thru strategies with use of visual merchandising filters.

Operations:

  • Leads team processing and replenishment.

  • Responsible for merchandise flow standards, assessments and backroom organization.

  • Executes store out of stock exercises to identify gaps in product availability.

  • Executes product life cycle during open hours when assigned to sales floor.

  • Works with Store Leadership Team to understand payroll management and take appropriate action.

  • Executes sensoring guidelines in accordance to guidelines to reduce shrink.

  • Supports in leading physical inventory.

  • Completes transfers and damages.

  • Owns weekly ordering and organization of cash wrap including supplies, bags, tissue and Mobile Register charging stations.

  • Executes the cleaning tasks of the entire store including vent cleaning, mopping, and vacuuming.

  • If applicable, responsible for offsite storage audits and maintenance of offsite storage checklist.

All leadership roles at Victoria's Secret are responsible for:

  • Leading and demonstrating the company values within the store at all times.

  • Leading the entire sales floor while assigned to the role of Customer Sales Lead (CSL) and ensuring the team is delivering the best buying environment for the customer.

  • Gaining business insight by reviewing total store results daily, weekly and monthly and linking behaviors to actions.

  • Upholding positive associate relations that lead to engagement in the brand and the team.

  • Executing store opening and closing procedures and recovery.

  • Reinforcing store strategies to reduce shrink and build personal capabilities in asset protection.

  • Effectively managing and controlling expenses.

Qualifications

  • Previous experience leading leaders and associate teams

  • Demonstrates ability to improve customer satisfaction and drive customer loyalty

  • Proven ability to effectively delegate, follow up and communicate with all levels of the organization

  • Demonstrates ability to manage complex and competing priorities with time management and organizational skills

  • Demonstrates ability to assess talent, coach, develop and manage performance

  • Demonstrates business acumen with strong strategic and analytical skills

  • Demonstrates excellent visual merchandising skills

  • Ability to work nights, weekends, holidays, and during non-business hours

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store Associate Northwoods Illinois

Express, Inc.

Posted 5 days ago

VIEW JOBS 4/19/2019 12:00:00 AM 2019-07-18T00:00 Overview A Brand That's What's Now Express is the sexy, sophisticated lifestyle fashion brand for every occasion: work, weekends, or nights on the town. Our brand is what's new and what's now for young fashion-forward men and women. We have more than 600 retail and outlet stores throughout the United States and Puerto Rico, as well as franchise stores in Latin America. We also have a best-in-class online/mobile shopping experience at www.express.com that allows our customers to shop whenever and wherever they like. A Workplace To Match We think you'll like it here. We offer a competitive compensation and benefits package, generous associate discount, casual work environment, and the opportunity to connect and engage with some of the smartest, most passionate individuals in the fashion business. We're always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat! Responsibilities Co-Manager - Responsible for assisting Store Manager in attracting, hiring, training and developing all levels of Associates including: Sales Associates, Stylists and Stock Experts. The Co-Manager assists the store team in meeting all financial and statistical goals while managing one or more Division of Responsibility (DOR), which include: * Brand - drives the visual execution of the store (floorsets) according to company standards. * Talent - recruits, staffs, and manages the stores talent schedules. Delivers Orientation and ongoing education for Associates. * Capability - manages store stockroom processes, merchandise flow activities, and coaches to help reduce shrink in the store. Sales Leader - Responsible for leading sales floor coverage while maintaining a selling focus in the absence of store management. Develops, coaches, and motivates sales Associates to provide an exceptional customer experience. Stylist - Exceeds customer expectations by providing a personalized fitting room experience. Demonstrate strategic selling techniques such as fitting room wardrobing and personalized merchandise selections. Provides advanced knowledge of current fashion trends and Express product. Maximizes the fitting room experience, while driving sales and creating an elevated customer experience. Stock Expert - Exceeds customer expectations by leveraging merchandise flow efficiencies to ensure product is available and easy to shop. Ensures merchandise is processed according to UPH standards. Ensures new product is placed appropriately on the sales floor once it arrives and has been processed. Sales Associate - Responsible for providing an exceptional customer experience through offering assistance when needed, ensuring product is on the floor and sized appropriately, and all customers have a quick and efficient cash wrap experience. Additional tasks include stocking, cleaning, and folding merchandise. Closing As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States Express, Inc. Peoria IL

Brand Operations Supervisor-Northwoods Victoria's Secret

L Brands